Crumbl — Restaurant in Wheeling Township

Seems par for the course based on other reviews here, but here was my experience. It is dirty in this location. One tablet doesn't have a screen, the other was broken. I made an online order an hour and a half prior, when I came in they were out of the cookie. I asked for a refund. An obviously unhappy person named Cynthia came to process my refund and could not produce a receipt because her printer was broken. She said she would text it to me. The text included the charge not the credit. I had to go back in asking for a receipt again and showed her the text. Then she asked what I wanted her to do she couldn't print a receipt. I had to take screenshot of her screen. It smelled bad in there. I asked how they could be out of a cookie in the afternoon when they are open until 10pm? She said she was understaffed and said she just worked there. "What do you want me to do?" For the price they charge this is insane. There were three people working at the time. If 3 people cannot produce 6 cookies when one isn't even a cookie on a weekday in the afternoon something is wrong....

This was my first experience with Crumbl Cookies: I thought it was fabulous. I'm not sure what others were talking about it being too sweet ~ mine were just right- if anything, if the double-chocolate was any Less-sweet, it would have been Savory. It was delicious. I took off 1 star for: Not as many choices They could have been warmer & a Wee crunchier Although there were 2 employees there (guy & a girl), they basically couldn't be bothered to interact with us. When he handed me my cookies, a smile was too much for him, I'm guessing. However, Back to the cookies- I got a butter one, chocolate chip, double chocolate, and banana peanut butter. Their buttercream Could be a little bit more buttery, but all cookies were really very tasty. I would go to Crumbl Cookies again. ☆☆☆☆☆☆☆☆☆☆☆☆☆ Update: I went back today & tried a new one: pink icing. Delicious. I also met the owner. Lovely, stand-up guy. I changed my rating & added a well-deserved star; the cookies were warmer crispier, and the people were friendly. 🙂 Oh- I also agree the prices are reasonable for...

UPDATE: We bought 3 Gingersnap cookies that day. We just had the third one and it was WONDERFUL. Not a hint of sea salt. Crumbl did respond to the previous review post. I appreciate that. I have upgraded my review stars because one error should not sully an otherwise delicious enterprise.

Crumbl has become a regular stop for us. Their weekly menu always has an intriguing item or two. While generally good the cookies are largely a waste of 5 bucks and 1000 calories (rounded up). Their Snickerdoodle and Semi-sweet Chocolate cookies are definitely worth the expense though. Be cautious of their cookies that are supposed to be coated with sugar crystals. This week's purchase of Gingersnap cookies were supposed to have said sugar crystal coating but instead were coated with SALT FLAKES! Visually similar but chemically and tastefully very different. I called the store to let them know that they might have a bad batch on the shelves. I had to leave a voice message. I got no...