Starbucks — Restaurant in Wheeling

I'm a huge fan of Starbucks & have been to pretty much all of their locations in the area & elsewhere. This particular location, inside Kroger, is ok. There's been several days they've been closed due to low staff, which is a Kroger problem, not starbucks, but it's not a cute look. A lot of my drinks have been made too sweet or just incorrect & some of the staff are a lil rude. Only this particular location. I'd recommend another location for these reasons. Update: I just asked for a vanilla latte, breve (half & half), but I received a cup of slightly vanilla steamed half & half. That's it. No espresso. I hate to leave neg reviews, because I also work with the public, but when you go to a coffee shop & ask for a drink containing coffee, you should get just that. Especially from the most popular coffee shop in America & probably the world. I don't think that me or my friends will be going back. This is just plain crazy....

We are on the road back to St. Louis and were in dire need of coffee so we plugged in Starbucks to Google maps and this place was the closest to come up. Be advised that it is inside a Kroger grocery store to begin with, and the bathrooms are about a quarter mile walk from the Starbucks. My wife ordered a venti coffee with cream and a venti latte. When she brought them to the car she handed them to me and said, I'm not sure which is which. I took a sip of the first one and I couldn't tell what it was - it tasted like warm dishwater, then I tasted the next and it didn't taste like anything. They both looked the same when opened up - neither had foam on them or a label denoting what they were. Needless to say, they both sucked and we were in the parking lot of a grocery store. Our options weren't good so we just left. We'll find another place on down the road.

Someone please train the barista...

I have debated whether to write this review as I have had several pleasant experiences at this location. The staff has always been friendly and efficient, and the drinks are always well made. That being said, I cannot believe the rudeness that I witnessed while getting coffee this morning. There were two employees: one taking orders and one making the drinks. The employee taking orders was rude, first off, and acted like it was a bother to be there. Then, while waiting for my drink, she was openly ripping on other customers to the employee making the drinks. She openly made rude remarks about several of us WHILE WE WERE STANDING THERE and then laughed! I could not believe it. Props to the second employee for not engaging in the insults. I understand that working with the public/customer service can leave a lot to be desired; however, this type of behavior is not...