Caribou Coffee — Restaurant in White Bear Lake

Every time I go there it take a minimum of 15 min to even get a coffee cooler. Long if I'm getting s mocha. The cashier usually doesn't look thrilled to be there. They also never ask for my perks number (not a big deal. But it's bad PR. Especially since all the other caribou stores ask. At least that I have been to.) Once done ordering I watch 1 person try to make multiple coolers and hot drinks. Usually 1 drink at a time. Hence the long wait. Meanwhile I see 4 other employs standing around chit chatting. I look over and there's no one on register and there are 5 people standing in line. Some time goes by and one of those employees finally goes to help the people standing at the register. The others continue chatting. I don't understand how employees can be standing around while I painfully watch 1 employee try to make coffee. It could be better organized and managed. It's been this way since it has reopened. I actually try to avoid going to this location but since it's up the road I give it chance every now again and it is still...

The new location is nicely configured for tech users! However, the incorporation of the bagel concept is problematic. This is the 2nd negative review I have ever written but after 5 visits I felt compelled. The service is slow, the employees seem clueless at times, and the value of bagel products is weak. Most of my visit have been surreal and I often wondered if I was in an episode of PUNKED. Today I ordered a chicken pesto sandwich and was told that they were out of potato salad for my side. I came to find they put the potato salad in the sandwich (not part of the recipe) and it only had 2 little pieces of cold chicken. They did remake the sanwhich correctly without potato salad and it included chicken. At least this time it was hot as advertised. I go to caribou at least 100 times a year and I must say this location is a...

Usually love this location however this morning after I ordered an Iced Americano moosed and only received five shots I asked the barista why it was short and she said they reduced iced drinks by a shot (no offer to double check)... however after calling THREE Caribou's (yes, this is excessive but I've been a regular at Caribou for a long time and I wanted to make sure I was correct before complaining) they all verified this was incorrect for the iced "o" drinks... what I ordered. The gentleman was extremely nice at the cashier and helped me out no problem!! That female barista this morning in the pink shirt and the brown caribou hat though needs some retraining not only on how to CORRECTLY make drinks but also how to CORRECTLY handle...