McDonald's — Restaurant in White Settlement

YOURE REQUIRED TO ORDER AHEAD... AWAY FROM THE RESTAURANT. Finally decided to visit this McDonald's with the hyped up automation process. Not what I expected at all. Its a joke. I drove there but couldn't order there. I pulled in the drive thru lane thinking I would be ordering with a computer voice but its a human. Fully human ran inside. When I asked the girl to confirm this was the automated location she said it was but it's only available through online pick up and you have to use the order ahead lane. So because I wanted to get the full experience I came to try i decided to follow the process and order ahead. I pulled over in the parking lot to place my order via the app. Once I hit submit it showed the order ahead lane option grayed out. It said you're too close to the restaurant for this option. I had to drive a mile down the road for it to allow me to tap the order ahead lane option. After the order was placed it said to give my order number once I arrived. I once again was incorrect in my assumption that I would be tapping the order number into a screen or talking to an automated computer but no. I pulled up to the lane and was greeted again by a human asking for the order number. It was very difficult to hear her in the speaker with the cars zooming by on the nearby highway. She sent my 2 bags via the conveyer and that was that. So essentially this is nothing more than pulling up to a bank with a few lanes. The 1st lane is at the window where the human is and the other lane has the canister you put through the tube and teller inside sends you your cash or receipt or whatever. Same thing that some pharmacies have set up for their drive thru. Im sitting there like McDs WHAT IS THE POINT OF THIS???? I guess i can see it being a LITTLE quicker than waiting in a curbside pick up spot for an employee to bring your food out. I could see it being most beneficial for food delivery companies but that's...

We buy on this branch atleast once ot twice a week since it opened. Fridays and Sundays specifically for my 3 kids. And I can count on my finger how many times they take the order correctly. Today, I exploded. Not because they got my order wrong AGAIN. but the way I was treated. ISABEL (proceeded on CHARGING me .49 cents for a sprite (CHANGED THE APPLE SLICES TO EXTRA FRIES WITHOUT US ASKING AND SHUT THE DOOR WHILE IM STILL TALKING, WHEN I CLEARLY ASKED FOR A CHANGE only on drinks of a happy meal, I CONFIRMED MULTIPLE TIMES BUT SHE MADE MISTAKE ANYWAYS)AND CASSEY (specially this one sarcastically mocked me for asking my 49 cents back (UNSURE but said there's No tax charged anyways , TREAT ME LIKE A FOOL instead of asking somebody who knows the fact.) THIS CASSEY TOLD HER COLLEAGUE " I DON'T KNOW WHAT SHES TALKING ABOUT" LIKE I HAVE A BRAIN DAMAGE AND I DONT SPEAK ENGLISH - WHILE I CAN STILL HEAR HER. AND AFTER I TOLD HER WHAT HAPPENED. EVEN I CAN READ THE RECEIPT MYSELF...It's a no brainer receipt that she can verify with her manager instead of INSULTING ME that I asked for 49 cents back. And TOOK THE SPRITE back. I DONT NEED THE SPRITE ACLEARLY BUT IF I TAKE MY 49 CENTS , I AM NOT TJE BAD GUY BEING DIFFICULT. mind you this CASSEY asked for my receipt after I told her YOU FORGOT TO GIVE ME ONE MORE HAPPY MEAL that's sitting infront of her. SHE DODNT WANT TO ADMIT THE MISTAKE. NO PLEASE . NO APOLOGIES. PURE JUDGEMENTS. YOU DONT DESERVE TOBE THE FACE OF MCDONALDS esp when you deal with kids. PLEASE REVIEW THE CCTV . So you know where I'm coming from. Now , I would like to commend MS CYNTHIA for handling it well. She made sure I WAS HEARD . And SHE APOLOGIZED.

What was supposedly a smooth drive through ended me had to go inside. As the mistakes were piled up. You ruined our after park...

This is my First review I’ve ever wrote. I want to start by saying this McDonald’s is one of the worst I’ve ever been to. I use this McDonald’s because it’s conveniently close. starting with I’ve gone to this McDonald’s 8 times. “Ive counted” and not one time do I get the correct order or THE SAUCE that I pay for!! NOT ONCE. As for ordering I don’t mind paying for the sauce “.25 cents a sauce packet” that’s fine with me BUT GIVE ME MY SAUCE WHEN I PAY FOR IT!! I know what you might be thinking. “It’s lunch rush they will mess up” NO I go at 2 or 3 o’clock when there is nobody there! I have giving this McDonald’s 8 tries. They continue to not give me the things I pay for and basically toss the bag in my lap and shut the window. I’ve even gone inside and ordered sauce after not getting the ones I paid for in the drive thru and waited for over 15 minutes to get it inside. This “one of a kind McDonald’s” needs to be looked at for consistency!! I will never go back. You will never earn my business again. this place is the best at giving you anything except what you order!!! Again i have never wrote a review but this actually blows my mind how my order has been completely wrong all 8 times I’ve gone!! Compete waste of time!! If you want what you order please drive to a different...