McDonald's — Restaurant in Wichita Falls

I ordered online and because it was raining I decided to go in instead of doing curbside. I went in saw my order number on the screen but no food waiting there was one man in front of me. Cashier was only taking orders but didn't even acknowledge I was there. The manager was walking back and forth and didn't acknowledge I was standing there. No one bothered to ask if I needed help. The cashier goes gets an order and asked me if my name was Megan I said no and she put the order down on counter. So stood there then the manager comes back out and I asked is there a way I can get my order. She states we are trying to get the orders out and walked off. She didn't even ask what my order number was. It was the second order on the screen. She was fill the other orders that were behind mine. Finally I stopped someone and said my order is 1607 can I get my order I had already been there 25 minutes and was going to be late for work. The girl said give me a minute that is when another person waiting for his order said I think the order on the counter is yours ( the one for megan) it had stuff I didn't order in it so I didn't even think about it but it was my order number and the food was cold and frappe was melted and since I was late for work I just grabbed it and left. I have heard that this location is getting bad on service but I had always ordered from there. But I don't think I will anymore just because of the service I received. And the restaurant wasn't anymore busier than it usually is in the mornings. The manager had a bad attitude and didn't even talk to the customers waiting. Didn't even apologize for the wait. I will always remember her Hispanic female tattoos on her arms and long black not even in a hairnet. Danger of getting hair in the food because her hair was down to her waist and only tied back with a hair tie. She needs to go back to training on customer service or put her back on the line. It is said since I never complain and I understand about food service but I couldn't let this go this time. I hope something is done to fix the problem or you will lose...

This was the worst experience I've ever seen at any McDonald's. I spent well over 30 mins in the drive thru line waiting to place my order. I was the 3rd car from the ordering booth. After almost 10 mins of being in line the car in front of me left. About 10 mins later I finally made it to the ordering booth. I placed my order and waited another 5 minutes or so to make it around the corner to pay for my meal and pick it up. I had also ordered a large fry. I had half expected for the time period that I sat in this ridiculously long line that I would get hot food. Clearly it was asked nine of me to think otherwise. I decided to check my bag before I left the parking lot and I had cold hard fries that apparently have been sitting under the light for hard fries that apparently have been sitting under the heating lamp for God only knows how long. I went inside and waited another 10 minutes to get fresh fries which weren't even fresh. They were hot but not like piping hot fries fresh out of the fryer like the young lady behind the counter had asked for. And the time that it took me to get from the line to order my food and another line to replace my food I had seen almost 6 cars leave. Once inside the McDonald's I half expected it to be ridiculously busy. That wasn't the case at all. It was very nonchalant. The line wrapped around the building and almost out into traffic. While standing in line another gentleman left because it took entirely too long to even places order. That young lady behind the counter was the only one running the register and making coffee for the customers inside the building. Occasionally someone else would come up and help run the register but she said that the computer was frozen and shoot there was something that she could do. Like I said this is the last time that I'm going to that...

I used the mobile app to purchase and the drive-thru for pick-up. The drive-thru line was absurdly long. I waited 20 minutes to pick- up the mobile order. I couldn't get out of the line because once you're in line you're stuck. The employee couldn't understand my 4 digit code of the speaker (QQ45). Every time the employee would repeat "2245? We don't have that code, could you speak up?" I repeated it saying, slowly and loudly"Q Q as in Quebec, that's Quebec-Quebec-4-5."

He responded, "2245?" dead silence. "Would you please repeat your code?"

Again, this time I used different Q words, "Q, as in Queen. Q-Q-4-5." Louder and slower than before. Still, he couldn't find it! Finally, I gave him my name and he suddenly figured out what I had been saying.

Oh! Q-Q-4-5. Oh, okay, please pull to the first window." I laughed. Sadly, by that time three additional cars had gone passed me, in the second line. This McDonald's location is usually busy and SLOW!

Really?! Even after all that time, waiting, I still had to pull forward and wait for them to bring my order to the car. I guess 20 minutes wasn't long enough to get my order ready so that they could hand it to me through the drive-thru window.

Thankfully, my order was correct. However, the fries were merely warm and so we're the burgers. My mistake. I should have my head examined for thinking my experience would be different, this time. Sorry McDonald's, but no more than two stars today... but added an additional star because you're not in control of busy times. I understand busy times, but this was a bit too slow, today.

My order: 3 quarter pounder meals. (Three burgers, three fries,...