A little frustrated with Walgreens pharmacy. First, I went into the store two weeks ago to get a prescription filled and walked around until it was ready. Later that day, I receive a text saying my prescription is ready. No kidding...I just got it. The next day I get phone messages about picking up a prescription. Now I'm thinking it's a different one that was automatically refilled, so I called to find out. The guy told me the name, and it was the prescription I had already picked up and requested when I was at the store. He kindly said he would cancel it which was appreciated. However, the messages continued. I called this Thursday morning to get a prescription refilled. The guy I spoke to said it was already refilled and waiting for me to pick up. So...I go there after work, and I'm told they never received a call about it being refilled. The lady said she could refill it for me if I wanted to come back, but then I get told that my insurance started over, and they need prior authorization to fill it. So...they fax paperwork to my doctor. I called my doctor Friday morning and was told that the paperwork was sent back and my prescription should be $4. I call Walgreens to be sure, and the automated system says it's not ready. Later that day, I receive a text saying my prescription is ready. I go to pick it up, and AGAIN something is wrong. I leave AGAIN and go back a few hours later and end up being told a different amount. I am also told to go home and check my messages because one of the pharmacist called to explain the problem. Sorry, but I only have my cell phone and I never received a call or message. I ended up paying the higher amount because I am so frustrated that if I stayed any longer, I might have...
Read moreI’ve been using this Walgreens pharmacy for a year, since I moved to the area and not once has a single prescription been filled in less than 6 hours, sometimes requests will be approved by my doctor and insurance at 9am and the prescription still isn’t ready until the next day. Not just that but anytime I talk to a pharmacy staff member and they tell me they’re going to cancel a refill I no longer need they seem to never actually put this information into their systems or let anyone else know because without fail they will fill a prescription I asked them not to, and then get an attitude when I call to tell them I’m not picking up something they told me they cancelled and weren’t filling in the first place! I keep giving them chances but I’m done dealing with this nonsense. Every month or every time one of my kids is prescribed something to treat an illness I have to talk to 4 or 5 different people over the course of two days just to get the medicine filled and ready for pick up. I’ve always used Walgreens and never had this problem before. It’s unbelievable, but after a year of giving them chances I’m done. I’m transferring my prescriptions to CVS and hope they can be more prompt in filling...
Read moreIf I could give this pharmacy zero stars I would. Not because of the staff but because the lead pharmacist, Jeff, is a egotistical maniac who rips up people's prescriptions and refused to fill people's prescriptiond for no reason or his own reasons and lies to clients all the time. I witness this behavior for months and experienced it myself on several occasions. I called the store manager to report this and told her that I would never shop there or any Walgreens store again. She apologized and asked me to continue shopping there. I never went back and 3 days later several cops showed up at my door because the head pharmacist, Jeff, filed a FALSE police report on me and said I called and threatened to kill him. I never even spoke to him. The cops knew that I never spoke with him and that it was a false police report and told me they came by to warn me because Jeff will file a trespassing charge against me if I ever shop there again. His behavior is abominable, despicable, completely dishonest and clearly vengeful since the report is false and entirely pointless since I already told them they lost all of my...
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