Starbucks — Restaurant in Wildwood

This is the only starbucks I go to and I go here multiple times a week. I put 3 stars just because the people who work the morning shift are some of the best people; they are so friendly, good at their job, and they know my mom and I pretty well (as well as our order).

That being said, I definitely prefer going in the mornings because whenever I go in the afternoons or nights it's a completely different experience. The people who work at the later shifts are rather mean, seem openly annoyed every time, & there hasn't been a single time where they've got my drink right first try (mind you that I've been going here for years). I have always had a hard time speaking up for myself whenever my order's wrong at any food place, and it's clear that they take advantage of that as much as they can. They had me pay $9 for my $4 drink once because I was in a rush and not paying attention to the price that much but realized after the fact. I can tell you that the reviews on this location are very much true to what its actually like, I don't know why they have such a hard time making drinks right, especially because my drink is literally one ingredient, and they get extremely upset and visibly annoyed whenever I ask them to remake a drink that I'm paying for.

I think it's important to say that I use to work at starbucks, & it was my very first job so I know what it's like to deal with difficult customers in a high-stress environment and maybe that's why it's always so hard for me to correct them because the last thing I want to do is make their job harder. But it's gotten to a point where I just wish I could go and get my drink made correctly because getting a drink is the only thing I can do during this pandemic so it's really the...

I would give 0 stars if that was possible. The past 3 times I have gone to this Starbucks they have gotten my drink order wrong. Which is sad because I order a nitro cold brew. You literally just pour it out of the tap. Apparently even the manager didn't know that it isn't supposed to get ice. Yesterday, I ordered a nitro cold brew with salted honey cold foam. After I drove away, I realized that my cup was FULL of ice. I returned to Starbucks and went inside to explain that I had gotten the wrong drink. They said they would remake it, but it might take a while...?! I received my new drink, left Starbucks, then noticed that there was ice again in my drink. I couldn't tell at first, as the cold brew was settling when I received my drink. I drove back to Starbucks for the third time, and told them my drink wasn't right again. The cashier called the manager over to talk to me. The manager asked what I ordered; I told her; then she told me that was what I received. I told her there was ice in my drink and that the cold brew isn't suppose to come with ice. I told her I wanted my drink the way it was shown in the picture, and how it was described in the Starbucks menu. There were 2 pictures of this featured drink in the drive through, and a huge picture displayed inside on the menu which I didn't mention, but seriously, they still can't get it right? After spending over an hour trying to get the right drink and returning to Starbucks twice, I finally received my correct order. They didn't even comp my drink. Thanks for wasting my Saturday and not understanding a basic menu item like a nitro cold brew. I...

Normally I love coming here since most of the time the employees are very kind and the team is very fast, however today I had a very disappointing experience. I ordered a refresher drink online through the app, but when I came to pick it up, they had prepared the wrong one. I kindly asked a worker to remake the drink and she did after rudely telling me that I had ordered the one that she originally prepared (I checked my order to be sure and I had not). After showing her my receipt on the app she remade the drink but it was also incorrect the second time. I didn’t want to cause anymore annoyance so I tried to just enjoy the second drink but was made with room temperature water despite being a cold drink. The flavor was also really low compared to how it normally is so I went back in to see if they would be willing to remake it. I asked the same employee and she refused to remake the drink after viciously side eyeing me despite it being not what I payed over 7 dollars for. This wasn’t even during a rush, as the drive through was empty and there were only a few other customers inside. I am extremely disappointed with this Starbucks location and believe that they should not be refusing to remake a drink if they aren’t even going to make the right item in the first place especially if a customer is going to spending over 7 dollars just to be faced...