Burger King — Restaurant in Wilkes-Barre Township

Wait time was long but being in the food industry I understand that night typically gets the poorer staffing. So I didn’t mind much as the time was about 10pm when I placed my order. As I was leaving I double checked to make sure I had received everything I ordered. I quickly realized I was given the right drinks but wrong food. I swung back through the drive thru and let them know I got the wrong order. The person on the speaker frustratedly told me to pull forward to the second window. When I got to the window the person told me that it was hard working alone even though there were at least three other people in the building. The person also said that they were gonna blow their brains out. This made me a little uncomfortable, cause you should be a little more professional with customers. When I tried explaining that I received the wrong food. I was told that I didn’t receive the wrong food and to keep whatever was in the bag, even though I didn’t want or order any of it. I went back and forth a little bit as I kept getting interrupted by the obviously frustrated employee. I didn’t care that I got someone else order I just wanted my food. At the end of the day the staffing here at night was not very good, or maybe it’s night management. I never did get some of the items I ordered and gave up at one point cause I kept getting interrupted and felt the convo to be a little chaotic. Unfortunately this was not a good experience at all and I wish more businesses would prioritize night time staff with proper labor. I’m sure they would help out some and make customers actually want...

Hit or miss with this location..this is going to make me sound like another complaining customer but if they worked the correct way we wouldnt have much to complain about. I live right around the corner from here so I'm a regular customer..sometimes food is great, but the last time I was there I was given cold fries with order. I always try the fries before I pull off because I'm not gonna be one of those customers that burger king claims is "gonna eat the food anyway" .it don't work like that, I'm paying for hot fresh food not food that's already cold before I even get home..So anyway I asked the woman at the window nicely if I can please have fresher fries. Yes I did ask nicely because I live right by the restaurant & am a regular customer, so therefore I don't want no problems. She told me they just came out the fryer 5 minutes ago..which was a complete lie because i literally tried them & they were cold. So she then said pull over to the side where they bring out food but the way she said it sounded like she was annoyed. Like bro all I'm asking for is fresh fries WHY WOULD THAT BE A PROBLEM? so after she said that to me I repeated what she said so I can show her how she said it. She then began stuttering because she knew she was in the wrong. So I said you know what nevermind & drove off. I drove off with cold fries 👍. STOP GIVING PEOPLE COLD...

I don't know if it's just me or if it was just this day. But are fast food places becoming more and more nasty? I ordered a couple of burgers and some chicken nuggets. Can you believe that I was given cold burgers. As of they were cooked 20 minutes ago. And. It to mention my chicken nuggets looked like it was grabbed all together and they were all sticking together before getting fried and then dropped into the bag for me. They were still saggy and raw in the places they were stuck to each other. I am definitely deleting the app and not ordering from Burger King again. I'm sorry. I love your onion rings. And I love your whopper burger along with other meals. But this place marked me for life. The worst part is that since it was drive thru, I didn't get a chance to go back and complain about it because I was on my way to visit some friends that live about 2 hours away from the burger king I had ordered and I was already about 20 minutes away. I was not going to return just for that.

Sorry burger king. But for now it's good bye and it probably might just be forever. This is a great excuse for me to start eating...