Dunkin' — Restaurant in Wilkes-Barre

Just moments ago, I was in the drive through behind a car ready to order. The lady sat there for a little bit and after a few moments I heard her ask “are you ready for my order?” The worker replied with a snarky response “I told you I’d be with you in a moment”! The customer replied with I’m sorry I didn’t hear you. Then when she pulled up to the window I heard the customer say “I’m not sure who was just ignorant to me but it was rude and you should learn some customer service lessons”. The employee ( I think the manager) replied with “LESSONS??!” Get out of my drive thru!

This isn’t the first time I’ve witnessed how incredibly ignorant the staff at this location is. Corporate/ management need to teach their staff respect and customer service skills. Very sad! I’m sure they lost that customer and I know they lost me now. I’ll go elsewhere where people are...

I went in through the drive-thru like regular for latte mocha, get to the window they proceed to tell me the reason why my drink doesn't look right is the milk is extra white today. No of course they could have just said I'm sorry I made your order wrong but instead they blatantly tried to say that it is correct when I have given them the instructions on the side, incredible never in my life have I had anybody tell me the milk is really white today milk is supposed to be white if I can give it zero stars and minus review I absolutely would I'm absolutely dissatisfied with the service this place is now giving they used to be the best dunkin' donuts in Lutheran county they are now the worst this is two days in a row they cannot even get an order right if you can't read English if you cannot understand your orders that falls on management you lost me as a...

The staff are wonderful.. but Kathy the manager is the mos0t rudest, obnoxious, arrogant manager that I ever had to deal with. My father and I go twice a day to this Dunkin for over a0 year.. the last 2 weeks we get nothing but coffee grinds on our decaffeinated coffee. Her excuses was the grinds are too small for the filters. Are you kidding me. This has been going on for too long. She will not give her supervisor name or number to contact because of privacy issues.. COME ON KATHY YOU NEED TO BE RELPACED!!!! ESPECIALLY WHEN THE CUSTOMER HEARS THE WAY YOU TALK TO YOUR STAFF ABOUT OTHER STAFF!!! MAKE SURE YOUR DRIVE THRU WINDOW IS CLOSED BEFORE STRANGERS HEAR HOW YOU REALLY FEEL ABOUT PPL YOU WORK WITH!!! You KATHY need a lesson in how to be a...