Bojangles — Restaurant in Williamston

First incident I showed up at 9:01 p.m. to order food and walked into the lobby and I was asked to leave because the lobby was closed at 9:00 I was like okay but the door was open she responded I haven't gotten over there yet to lock it we're still open if you want to get in your car and do the drive-thru instead of taking my order while she was standing directly behind the cash register nope went to another restaurant.

Second incident I'm a doordasher I showed up there to pick up food my order was missing a Mountain Dew I asked the younger lady behind the counter that this order is missing in Mountain Dew she then hands me the cup and says the fountains over there I don't think that's doordash policy and plus it should have some type of seal but she didn't care she just gave me the cup and I took a hit on my Dasher rating

Number three showed up at 9:30 last night to order a egg and cheese biscuit was told that the grills was shut off and it would take about 10 minutes to turn the grill on and cook the eggs I said don't worry about it what do you have that's available now she said there was bo nuggets and some BO roundsEgg and cheese meal is around $9 that meal right there was 15 and it was horrible chicken has been left out for hours dried Orange my dog would need it the bo rounds where the bottom of the barrel so much seasoning you couldn't eat it and they were also old and cold the only thing good was the biscuit and the soda the next day I called and talked to Jackie Brown the GM told her exactly what is in this review she said that I'm not the only one that has complained and that multiple people have and the grill is not to be shut off until 10:00 and for me to come in and get a replacement meal or get what I was trying to get so I went in there she didn't come around the counter to talk to me about anything an employee handed me the food biscuits and the bo rounds with no drink. I spent $15 on bad food and got replaced with about $7 of fresh food it doesn't make sense to me and it's a brand new establishment this place needs...

Let me start by saying that I do not typically leave negative reviews, but this one is 110% deserved. I am appaled by my experience here today. I spent over $60 on food, got home and realized I was missing a couple of things, so I returned to the restaurant with my receipt. I walked in and was asked what I needed. I explained the situation and, who I believe was the assistant manager, apologized and said she'd get that for me. As I waited, I heard someone else in the kitchen complaining about having to give me something she had already made. Then she proceeded to say, "A few pieces of chicken isn't worth cussing someone out over." Rude, but okay. Then she pops her head around the corner, looks at me, and says, "I gave you that food. I made that order and gave you that food." I very respectfully explained to her that she may have made it, but it never made it in my bag, that maybe it was given to someone else by mistake. She scoffed, rolled her eyes, and scooted back to her corner. Then I spoke with the assistant again; she informed me that was the GENERAL MANAGER OF THE RESTAURANT. I have worked in the restaurant business for over 20 years. I also have been a consultant for multiple Franchising corporations. This is not how you treat a guest. ESPECIALLY when you're in the wrong. A good and strong leader holds themselves accountable. They treat guests with respect, even if they suspect they are being swindled. Guess what? Less than 1% of people actually act that way. This was your mistake, and it needs to be made right. You have cameras. You can see that I didn't get what I paid good money for. I did enjoy my experience with the other leader on staff. She actually apologized for the...

First time here at BOJANGLES IN WILLIAMSTON SC and I was not disappointed 🥰🥰. The food was hot, delicious and fast. My order was taken by Ledaniel Allen, one of the nicest people you’ll meet and I’m thankful he took my order. Everything was correct and I even had service with a smile. Service is important to me in this day and time because it’s hard to find. BOJANGLES are taking donations for military and first responders’ families which is near and dear to my ❤️. I asked if the general manager wasn’t busy could I speak to them, ( I learned later her name is Jackie Brown)which you don’t see a lot of managers working on Sunday. I wanted to give a shoutout to the employees and tell her how good the food and service is at this BOJANGLES PLACE in Williamston SC. She was so gracious and so appreciative, I went on to thank her for the wonderful opportunity to give so BOJANGLES can make a difference in lives through their program for military and first responders. I’ll be back you can count on it! A...