Marco's Pizza — Restaurant in Willoughby

I used to be a two to three time a week customer a few years ago, then the quality went down so I quit ordering from them. A couple of weeks ago I was craving a Marco's Pizza so I thought I would give it another try. The pizza was fantastic, just the right amount of crust, sauce and cheese. I went back four more times and the pizza was spot on. Then came the day I ordered one for lunch, it was awful, the crust was 2 to 3 inches wide, too much sauce and too much cheese, so much it was not even chewable and turned into a lump in my mouth that had to be spit out. I chalked it up to one bad pizza, and ordered again a few days later. The pizza was again awful just like before. The thing that I did notice is that the good pizza was made when all the employees were male, they paid attention to their work and put out a great product. The two bad pizzas were made when the shop was being run by three or four women who are too busy talking to pay attention to what they are doing. It takes a caring staff to produce a great pizza. Next time I order, I will be driving to the store to see who is working and if the right staff is in place, then I will place my order, so it will not be very often. Basically if you call to order a pizza and a woman answers, do yourself a favor and just hang up and go somewhere else. It has now been 4 years and I decided to try Marco's again. I ordered a large plain pizza with light cheese. My pizza was mostly cheese and very little sauce. Again the crust was 21/2 to 3 inches wide and barely cooked past raw. I looked at my receipt and nowhere did it specify what I requested when I ordered. What baffles me is that the same manager that I complimented about how good her pizza was is the same person who is running the shop every time I get a lousy pizza. I will never go back there again and from now on will be driving to Mentor on the Lake for my Marco's fix. It may be 8 miles more to drive, but at least I know it will be a well made pizza when...

Awful customer service. Just this week, I was hung up on by a "manager". I live 3.1 miles from the store (according to their website). My house is located on an old road that apparently doesn't come up in their computer system, literally an 8 minute drive away. I work in the service industry, I'm an easy customer. I'm generous to their drivers, polite and simple on the phone; I was actually a regular customer of theirs. Complaining about local restaurants is not my thing, that being said, I've never been hung up on for trying to order a pizza. The young kid I talked to on the phone delivered pizza to my house multiple times, and understood my frustration, but was unable to assist because his brilliant manager, Michelle, forbade him. I tried being civil about the situation. I even contacted Marco's corporate to try to get this stupid computer error fixed. Who wants to order a pizza and feel like their doing something wrong, or like I'm some criminal? It's absurd. After zero response from Marco's Corp., I guess it's a lost cause. Marco's got their wish, and they don't have me as a customer anymore. My advice to you, if you should be so bold as to request a delivery, don't bother if you live 3.2 miles away...or 9 minutes from their store. If you are lucky enough to live within that distance, just hope you don't have to deal with the "manager", Michelle. There's a good chance she will make you feel just about as unwanted as you can make a customer feel...and then hang up on you. Don't waste your time with this place. I'm sorry I spent this much time on trying to fix a problem that wasn't mine...

Marcos Workers are very unprofessional I’ve been ordering from this place for a long time but I must say they don’t understand county by county I live in Eastlake oh this one store in in my area is suppose to deliver they have told myself and others in my home to order from the Euclid store I fill I will not ever give Marcos pizza my business anymore they are very lazy at doing deliver I fill they tell people who call in to place a deliver order what they want to tell them I don’t care for a business that clearly causes issues in a food place like this I was told by the Marcos in willlougbhy because I fill being African American to go to the one in the Euclid that would benefit my home if we stayed in the city ov Euclid todays date is Feb 6 2020 we tried to place a deliver in our zip code whomever is working at this location needs to be retrained also the coworkers have told me previous times they can’t deliver to our zip code 44095 I fill that there way ov talking to customer is outreagous I fill this typ ov treatment needs to be addressed immediately this is so unprofessional I hop when the management team reads this I hop this issue gets fixed I spend money at this store and because ov a little snow we were to call the Euclid store I hop this gets there delivery team to appreciate customers...