Starbucks — Restaurant in Willowick

I was really excited when I found out Starbucks was opening in Willowick because it’s so close to me and I am able to grab my coffee before I go to work. I go to Starbucks every single morning (even on weekends) and I’m always greeted with a friendly smile and they make me feel welcome. Everyone there is super nice and I look forward to seeing everybody and that’s why I continue to spend my money there. The grilled cheese sandwiches and cake pops are also my go to. Amazing! My favorite barista is Dominick because he really pays attention to detail and is so personable. He’s friendly and has even memorized my drink so when my husband goes through the drive thru he doesn’t have a problem with ordering. Dominick really knows how to make a drink to perfection too! I am able to tell on first sip if he made it or not. Naylla is also super sweet and adorable. She is so down to earth and attentive to make sure my order is always right. Those two are the real reason why I go there. They both create a warm and inviting atmosphere and genuinely care about their customers and go the extra mile to make your day better. I don’t know what I’d do if they...

Didn't want to refill our drinks because they don't even know their own refill policy.

It must be the same SIZE drink, not the same drink.

Then gave us attitude. I hope your day gets better.

FYI:

At participating stores, you can use your registered Starbucks Card or Starbucks app to purchase a beverage and then present that same Starbucks Card or Starbucks account in the app to get free refills (during the same day- in-store visit) of the following:

Brewed Coffee (Including Caffe Misto and Pour Over) · Iced Coffee including Cold Brew (does not include Nitro Cold Brew) · Hot Tea · Iced Tea (does not include Iced Tea Lemonade, nod Iced Tea, or Starbucks Refreshers: base)

Refills are for same size beverages as the original beverage purchased.

If using a personal cup, no bonus Stars will be earned on the refill. Depending on your location, your refill may be served in a new cup or your original cup. Once you leave the store, your visit has ended, and any subsequent coffee or tea refill thereafter would be considered a new purchase.

Refills are not available in the Drive Thru, mobile orders or through...

Pretty disappointed with my visit today. Pre ordered through the mobile app to make it easier when going through the drive thru (instead of ordering this and this, I can just tell them my name). When I pulled up to the drive thru, it was within the 10 minute prep time of my order. The line moved so slow that by the time I got the window, my sandwich was completely cold. I just don't understand how a large corporation like Starbucks still hasn't figured out how to prepare mobile orders while taking regular orders. If I order a sandwich through the app and get to the store within 5 minutes, but then have to wait in the line for 20 minutes to tell them I'm even here, then the mobile ordering option is useless. The waiting isn't an issue, but the quality of product you get after the wait...