Cook Out — Restaurant in Wilmington

So in general, Cookouts aren’t known for being super stellar, but I’ve been to several pretty good ones and this is probably the most inconsistent and disappointing one. The first two times this month we went, it was pretty good - our orders were correct, the building felt fairly clean, and not a super long wait. Today, we went at about 10:30-11:00, and they opened at 10:00. There was no one to be seen behind the register, and we waited at least a solid 10 minutes before someone came out to take our order. At this point there was no one else sitting inside to eat, but after a while a line started forming behind us. We felt so bad, because there was one girl running the front cash register and the window by herself, with no help. She was the redeeming quality of this visit. We ordered two trays, each one had either a burger or a sandwich. The burger that was ordered had pickles, but the chicken sandwich did not (as ordered). This was okay though, because the girl at the register very kindly brought some after we asked. Unfortunately, however, we both ended up having to take them off because they were about the same thickness as the burger patty itself, and the chicken patty. We both love pickles, but they were cut way too thick to be enjoyable. When we went to sit down, there were crumbs on most of the tables/booths, so it clearly had not been cleaned since the day before. The bathroom was even more disgusting with overflowing trash cans, dirty seats, and dirty floors. I really don’t like writing negative reviews, but this was a really disappointing visit. This Cookout definitely needs a lesson in cleanliness, especially so close to their opening hours. Other than the pickles, the food was okay. Needless to say, we probably won’t be eating here again...

I went here at 9:50 AM and tried to go through the drive through because it says you guys are open at 8AM. But as soon as I pulled up there was a light skin girl with a black jacket and jeans and she had a broom in her hand outside doing something. she looked right at me and went back in the building and stopped what she was doing so I wouldn’t approach her when I pulled up to the drive through and she straight up ignored me and watched me sit there in the drive-through. she did not tell me if you guys were open or not she just let me sit in the drive-through for almost 10 minutes and didn’t say a word or approach me or help me. Instead she went in the building and hid and watched me sit there. I’m not sure of her name but it’s probably who was opening the restaurant on 01/28 and I do know if that’s what she’s doing to customers she doesn’t deserve that job.Because this makes me never want to spend my...

I went to CookOut and ordered a few things. Two of them being a beef quesadilla and a chicken quesadilla with jalapeños on both. They gave us a beef quesadilla with only enough beef for the first two bites. and a chicken quesadilla with no chicken. I went back to ask for a remake with the actual meet i paid for and they gave me the same thing but opposite. I know cookouts aren’t ment for high expectations but when you order something you should expect to get what you ordered. I am genuinely curious if they made those as a joke or if they do not know what they are doing.

When i asked for a remake they remade it no questions but clearly they do not care about what they give you and it shows in the food they give out.

I blame the fact that fast food places don’t pay their employees enough to care. I don’t know about this specific location but it makes a...