Pizza Hut — Restaurant in Wilmington

Dec 27th 2024. Wilmington Oh. Order picture placed in picture. Additional pictures added as well. Ordered online. Requesting 715 pickup. Arrive at 720. Walk in store. Employee A is sitting scrolling on phone(maybe on break), Employee B walks away when he sees me, does mention that someone will be right with me. Employee C comes from the back...tells me that my pizzas were given away to someone else and they were remaking them. Please give us 10 mins. I leave. Drive around the block. Come back via drive through 737... Employee C greets me... says they are taking it out of the oven. Employee B goes to hand me two pizzas and three containers. I ask for a bag. Gives me a bag. Employee B is done and walks away. I tap on the window. Still need my breadsticks.... he gets breadsticks. Then walks away. Then I tap again as none of the sauces I ordered were included either....

Ask Employee B if I could get a copy of the receipt, so I could make sure that I got all that was ordered. He says let me go get my manager, the manager is absent after around 3 mins or one song on the radio... I left after no one showed up AND

I had added a $5 tip upon ordering online

DO NOT TIP UNTIL YOU ARE SURE YOU HAVE YOUR FOOD and CERTAINLY DONT PRE TIP.

I don't know who was in charge of how the business is ran, but that needs to be reevaluated... I know this isn't a 4 star restaurant.... It's not like I was speaking to pre adults...

I don’t normally order Pizza Hut nor do I think I have even ate it in the past maybe when I was little we went to a Pizza Hut for dinner once but I don’t really remember it I have a lot of mouths to feed and they have awesome deals for just 20$ or a little more if u wanna add a couple more sides, anyway I ordered stuff crust pepperoni pizza with wings and a bread stick and omg it was so yummy even the wings don’t taste cheap and they have a lot of wing flavors to choose from the breadsticks were amazing and the pizza as well the staff was super kind and helped me with making sure I got the most bang for my buck they have a drive up window and you don’t even have to get out of your card the man who gave me my pizza and took my payment was super cool and friendly I will 100% be ordering from this Pizza Hut in the future I recommend anyone trying out this pizza and sides the sauce was amazing and they didn’t over power it with cheese I don’t like to much cheese especially on a stuffed crust but it’s still enough to where if u like cheese and want some there is plenty just a good meal all way around thanks...

Placed the online order at 3:30 to be delivered at 6:15. Come 6:40 no food yet. I called the store got hung up on the first time. Second call back the so called manager answered and said they were short handed on drivers so that’s what was taking so long. Which I had already got a text from DoorDash that said they were waiting on my order to come out of the over. The manager proceeded to argue with me about how it wasn’t their fault. Finally got our order And it was warm not hot. I didn’t complain to the DoorDash driver that was filling in for the Pizza Hut drivers, it wasn’t her fault. This location has went downhill and not worth your money. Go get a hot and ready right up the road. It’s...