Thai Room Restaurant — Restaurant in Winchester

So, there is one lady who works here that is always in a stinky-foul-snotty mood. I’ve gone here for FOUR years because it’s cheap, right next to the office, and the food is pretty good. Well, that changed- I (or my office group) will never going back. Here is how this last visit went: First, I walk in and say “Hi”; snobby waitress says nothing. I sit down ask for diet soda, and say ‘thank you’. She still says nothing. She comes back, gives me a regular coke and without even offering me a menu or says hi asks “what do you want”... Granted, I’ve been going here for quite sometime. I know what’s on the menu, I will let that one slide, but how rude. That’s not how you greet people. when I ask her to replace my soda with a diet, she gave me a horrible attitude. SHE GOT THE ORDER WRONG, NOT ME. She had the audacity to roll her eyes.. give me a break lady.. Diet Coke is not that serious.. So, after she replaces the coke, I don’t dare drink it: I saw her handle money, touch her face, scoop up rice, and serve food with the same gloves. YUCk!!!! But before I saw all of that I ordered extra spicy 🌶 Kung Pao Chicken.. What do you know... It comes with no hot peppers.. no peppers, and not hot at all. It just tastes like it has extra msg. Yuck. So, I ate none of it. I asked for a box, and threw it on the cement outside in front of the Sprouts so the birds could eat it. I literally saw her handle money with gloves on, then serve drinks and food with the same gloves on. EWWW!!! I guess she has no idea on how gloves work.. Why is she a waitress if she has such a bad attitude? Does she not know that in the nicer you are to people, the more tips you get? It seems like The Thai Room pays well because she obviously doesn’t care about tips. Well, she got a big fat stinky zero dollar tip from me to match her awful attitude, AND.. I’m making the office boycott visiting. Let’s see, 8 people in the office.. times 2 maybe 3 visits a week per person.. averaging $10 -$15 a visit (*insert “beep boo bop bop beep beep”: calculating math) That equals about $650- $1500 month that your business will no longer get from our group. If your goal was to make us never come back, you’ve succeeded! Congrats!

The only reason I am giving them one star is that their food is okay, but we can go to other places that serve the same food and are not rude and no how to be nice. Peace ✌🏼...

I live right next to the restaurant. I have a three year old daughter with autism and she is a very picky eater. One of the few things she eats and loves, is the pad Thai here. We order it probably three times a week. Deliver, pick up for take out, dine in... you name it. We loved this place, the server knew us and our order by heart. I took my daughter and my 16 month old son to dine in yesterday. My autistic daughter who has just become semi verbal was greeting everybody with an emphatic “hi!” And smiling and happy to be out. It was a 75% full restaurant. The server That has taken care of us for the year and a half we have lived here, asked us to leave because other customers were complaining about my daughter being loud. Let me repeat that. I was asked to leave this restaurant because my autistic child was apparently ruining other guests experience. As I then said that we no longer wished to eat here, ever again, she tried to tell me to please understand. I work in a restaurant. So does my husband. I understand that this was absolutely discrimination and if I could go and take this instance further than just a review, I would. If I could sue them, I would. My child struggles enough with daily things in life. It was very sad as I packed my kids up and my daughter is crying bye food, bye pad Thai. I took the opportunity to kiss my child’s face and remind her that she’s beautiful and did absolutely nothing wrong. A nice man and one of the guests we apparently disturbed helped us out. I said I was just asked to leave because my special needs child was disruptive and he was appalled.

F this place. And if anybody has any advice on how I can make this a bigger deal, please let me know. I will be letting the autism community know as well. Thanks...

I never thought it would be SO challenging to find an authentic thai place in VEGAS that actually took pride in the food they served! I can always tell whether thai is authentic by the mushrooms - dead giveaway. HOWEVER - I will not judge the entire meal based on this & I've still had delicious thai despite this.

First off - the egg rolls were SO mushy & soggy inside & had a really strange after taste, so unfortunately - I didn't enjoy these at all. The soup was WAY too sour, to the point where you can't even taste anything BUT the lemongrass. I hate when they do this because it throws the entire ingredients off & just RUINS the soup! The chow mein wasn't bad but definitely lacked flavor.

But the most annoying thing wasn't even the food, it was the lady at the counter. I asked her if there was any way she could offer a discount or make something ELSE for me since I didn't even EAT my soup or egg rolls, to which she replied, "No." No apology WHAT-SO-EVER, just a flat, emotionless "NO." I was beyond irritated at that point because they didn't care whatsoever about making their customers happy as long as they get their MONEY!

I also found it funny cause there were people there saying this was the "best thai in town"... & I thought how the heck would you know unless you've tried every single thai place in town? LOL I only came here cause I wasn't in my area & this was just convenient for me. But so far my favorite place (on Fremont st) is by far the most authentic & FLAVORFUL thai I've found YET. She takes great pride in her food. I'm happy to tell others what its called who actually want some...