LongHorn Steakhouse — Restaurant in Winder

Wish there was an option for 0 stars. Our family was very disappointed with our visit on 06/08/24. We went to celebrate our oldest son's birthday and had one problem after another. I think we got the worst server possible. It took forever just to be able to order drinks then it was impossible to get refills. All the other servers seemed to be great with their tables but our just seemed to disappear for very long amounts of time. One of the plates of food came out wrong and had to be sent back. The server seemed to take offense by us sending it back and brought out the receipt. She wanted to make sure to show us she was not at fault and she entered it correctly. We really are not concerned about who made the mistake, we just want the food we ordered. Another meals that was wrong was the steak. It was extremely undercooked and was even raw on the outside. The broccoli was sitting in the bloody juice from the steak. Had to wait for ever for the server to come around to send the food back. She tried to grab a plate from a stack of dirty bread plates to put the steak on to take it back to cook. I had to tell her the plates were dirty and not to use them. I am not sure why she only wanted to take the steak back and not the sides that were soaked in the bloody juices. I had to ask for a manager just to get the sides replaced. When the steak came back out it was barely changed and had to be sent back again. It took forever to find someone to take it back. We thought it was cooking then after a while our server showed back up to the table. The server seemed aggravated and said either the meal could be canceled/refunded, it could ordered again, or could order something else. So i am thinking they just threw it away and never tried putting it back on the grill. I just said to cancel that meal since everyone else was done eating already. Our youngest son didn't enjoy his food either and said it didn't taste well. He ate 2 bites. The only thing that was done about our experience was the steak meal was taken off. We still had to stop elsewhere for birthday dessert since we couldn't seem to order one there as well as were afraid how it would turn out. This was my oldest son's choice on where he would like to eat for his birthday meal then for it to be so bad as well as couldn't even get the dessert he...

The good: My chicken was good My waitress was decent for how over worked she was.

The bad:

1. hostess didn't even greet us, just starred at me until I said 2 please.
2. I ordered a bourbon on ice, it was on shaved ice...the picture for advertising it had it on cubes. If you order a bourbon on ice, its to chill the drink... not meant to turn it into a slushie.
3. I was told they were out of ribs
4. I was told they were out of chop house mac n cheese (a premium side with an up charge of 1.99) they told me we have Kraft mac n cheese from the kids menu....sure why not I want mac n cheese. They actually charged me the up charged price of the premium side...yeah the one with better pasta and bacon and the works...no, instead, for a small bowl of Kraft mac n cheese I was charged an up charged price. when you break it down, a side with the up charge was $5+. They charged me $5 for a quarter box of $.99 mac n cheese.
5. the drinks came after the bread and after we finished our appetizer.
6. our main course came 35min AFTER we finished our app.
7. my wife's burger was bland (its called salt, it helps bring out the flavor of the meat)

When I spoke to the manager on these matters she told me she would have been upset if she had to pay that for the mac n cheese also. She told me the ice they put in the bourbon is all they had, nothing I like better than a mouth full of ice with my splash of bourbon. I was offered no consultation except that they heard my complaints and would try and train up their employees on these matter so it wouldn't be an issue for future customers (which was actually my suggestion).

This happened to several tables! I watched the look of boredom and dissatisfaction on numerous peoples faces throughout the restaurant as they waited absurd lengths of time,for their food as well.

I will not be dining here again and advise anyone looking for a decent meal with their family to look elsewhere until they fix their problems. Their are several other options in the area that are much more satisfying for the a better price ( I ended up paying $66 (for 2 people) for the terrible experience).

I hope longhorn hears these concerns and addresses these issues, because ultimately people that dine at your restaurant such as myself and my wife are the ones that keep...

Longhorn has always been a favorite of mine. However, for some reason this location just can't get it together. It seems no matter what time I go, its just a circus. The last time we dined inside, we waited for about 5-10 minutes at the hostess stand (employees passing back and forth) it wasn't until a bus boy passed by and asked if he could help because he noticed us standing there so long. Apparently we arrived during shift change. Once we were seated, we ordered our appetizer along with our meal. Appetizer was great. But then... Our server seemed to disappear. Luckily, she stopped by about 35 minutes later to introduce us to the server that would be taking over so she could leave. My husband asked her to check on our food before she left...turns out she forgot to put our food in the system. At this point, we wanted to leave. The server explained she had went ahead and put our food in once she realized she had forgotten to, so we could either pay for the food we had not gotten or speak to the manager. Naturally we choose to speak to the manager. About 10 minutes passed, the sever came back and said she couldn't find the manager anywhere but our food was almost done! Are food came out, we got togo boxes, paid and we we're pulling out of the parking lot we saw the manager coming out looking for us. We left. The last time I placed a pick up order online I waited 20 minutes went to pick it up the bar tender said the online system wasn't working so...I placed the order again w/the bar tender about 20 minutes passed. Where I was sitting at the bar to my right, I could see into the side of the kitchen where I guess the bar tender fixes the drinks for the dine- in guests. The bar tender was eatting something along with another server (no problem, I totally get it) about that time, a manager passes so I asked could she check on my order. Turns out the bar tender and other server we're eating on my togo order! Once I paid and left I went home to make sure I didn't pay twice for the one order. Of course I did. I can't blame Longhorn on that but, I would think if I knew the online ordering system was down...maybe just maybe, I would put that online. Instead of guests coming in waiting for food and then saying oh yeah that's...