Moe's Southwest Grill — Restaurant in Windham

I have always enjoyed going to Moe’s for a stack they are pretty good. Today around 2:30 3:00pm I went into this location Moe’s for a stack. The first employee who made my stack was very polite, I asked him to change his gloves before making my food and he politely agreed, after making my food he placed it on the grill. The second employee on shift decided to help the first employee who made my stack by removing the stack from the grill and wrapping it in foil. When I asked him if he wrapped my food without a glove he stated he did not touch my food with his hand. I told him by health code he had to wear a glove when touching food that needs to be made, he stated he was the manager and that store is not a “white glove” store, so he did not need to wear gloves because it wasn’t mandatory. I asked him what restaurants have a sign that says “whit glove service” in reference to mandatory glove use for the health safety of others eating the food. I told him he was wrong and that is a health issue due to the department of health. He still held firm to his beliefs, he then said I was banned from his store. Mind you not only is he not wearing a glove but his hand was powdery white the front of his shirt was powdery white as well his appearance was not in order at all. By the time I go back to order from there he will more then likely not be working there seeings how the crew changes every month. I also will not be eating at Moe’s until the situation is resolved, I will not be eating food from a place that thinks they don’t require gloves to make your meal. Meaning everything from the rice, the chicken to the cheese or sauces has been touched with bare hands and no care to hygiene or health codes. I hope the GM or DM looks into this as this is a health hazard to the people of Windham and the...

I am sad to write a bad review, as I’ve always had a great experience at this location. I often place an order before leaving work, as I work about 40 minutes away and it makes it easy to run in and out in case there is a long line. Today when I ordered on the app, it said my food would be ready in 30-45 minutes. I do this often, and sometimes my order sits for a little while, but that’s not a big deal to me. When I arrived, they said they didn’t have my order. I showed them my receipt, and they said that because my order was ready “so long ago” that it must’ve been picked up. I have a unique name and didn’t tell anyone I ordered, so I was confused. I kindly asked if they could remake my order. The woman argued with me, saying this was “her store” and it must’ve been my fault. It was jarring and hurtful to be treated that way unnecessarily. She finally remade my order, and I thanked her. I asked if there’s something I should do differently next time when ordering, and she rudely said, “YOU’RE ALL SET.” I am a teacher and I really look forward to my occasional Moe’s treat after a long day. I’ve also worked in customer service for years and know that it’s easier just to remake an order (especially a simple one - just a stack and queso!) than to argue. Mistakes happen. The fact of the matter was that I had my receipt proving that I ordered. I will never return. Hopefully they find a better way to train...

All the employees are friendly and respectful to anyone that walks into their establishment. Cleanliness is on point here, I've yet to see it super dirty or notice any problems when I visit. Especially during the Covid pandemic, I've seen the staff routinely cleaning tables and door handles to help prevent any potential spread of any viruses. The food always tastes nice and fresh, yet if ever your order isn't correct or to your satisfaction I've seen them gladly replace the item or whatever they can do in order to keep all customers happy and satisfied with each visit to the store. All this that I've noticed from this location in particular is just another reason for me to continually come back for future purchases knowing that whatever I get from their awesome employees will be made exactly to my preference. P.S. - I've always been a taco bell kind of guy, mainly because I'm cheap, but the price I pay at Moe's is by far worth it to get a bigger and better burrito. The rice had always been cooked just right, which can be annoying when it's not. I've never found mushy rice or undercooked and...