Taco Bell — Restaurant in Windham

This is not an exaggeration, this is a true example of customer diss-service Counter service has been closed for a year. Went through drive-through. 6:40: ordered two gordita crunch is no beef with refried beans. 7:05 PM (25 minutes!) received order. So long of a wait. 7:07: vegetarian son bit into gordita crunch with beef. Not happy! back through drive-through explaining the mistake of the order (disgusted vegetarian). 7:34 finally got up to drive thru. See order on counter. I complained about waiting almost an hour due to their mistake and asked for a credit. Staff person agreed to issue credit and I was very relieved. Impressed that they were willing to admit that they had messed up the order and required excessive wait. After they process my credit card they told me that they would not be giving me the food as they just gave me a refund. I calmly explained that they had made a mistake, giving my vegetarian son beef and the transaction had taken almost an hour. I was pretty dissatisfied. They told me that it was our policy to either give the food or a refund and that’s it. they walked away from the window and, through the glass told me they were calling the police! I am certainly not a criminal. The staff person open the window long enough to tell me that I was in big trouble and the cops were coming because I was acting like a crazy woman. My entire conversation was held at a regular speaking voice in a respectful way. My true complaint is that they had made a commitment to remake the order and issue a refund for the mistake (die to insane wait time) and were truly dishonest. After recording the entire event, I had the pleasure of showing this to Moe’s Southwest across the street who gave me a free meal. I understand everyone is taxed and tired and cranky. But truly, Taco Bell, I have waited in your half hour lines for junky food for a long time. It wasn’t until your staff tricked me and lied to me and called the cops that I became a non customer. Interestingly, I counted nine employees inside the building. I can’t imagine why it would take nine people half an hour to handle 15 customers. Either way, I’ve never been treated like a criminal for respectfully voicing my dissatisfaction. Rarely has it occurred where my vegetarian son has been given meet by mistake. I’ve never been lied to by fast food staff who assured me that I would receive a refund and my food that I waited for. Twice. For almost an hour in total. A simple transaction of money for food ordered would have been fine. This was literally insane. Thank you Moes! Taco Bell, your customers shouldn’t be treated like criminals! You should consider honestly as a good policy. No one wants to feel tricked, deceived or cheated. Poor...

This Taco Bell should be ashamed. As a franchise owner u have some work to do your manager is not doing her job correctly. The girl in the drive thru had a horrible attitude. She acted like a child making faces of disgust and rolling her eyes at me. She opened the window when I pulled up said not a word. I handed her my card and I said hi how’s it going, she closed the drive thru window as if I said nothing. I haven’t ever dealt with somebody as negative as she was in a service industry before. The order was incorrect. The crunch wrap supreme had no meat. My kids tacos were cold meat. The whole experience was negative. I spent 40 dollars and was completely ripped off. I highly recommend checking your order before pulling off, as was my mistake. I will be calling corporate Monday to request a refund or compensation for my order. I will also being going as far as filing a complaint. I do not like writing this, as i genuinely understand people have bad days. I have a shattered elbow from a fall 3 months ago as of date writing this. So I understand. But to be treated that way with looks and no positive greeting of any sort not a word was a very bad experience. If u don’t like being in the food service industry strive to change your surroundings. In ending this I hope the right eyes see this and correct this behavior and environment. You can not treat people that way nor mess with a product they paid...

We ordered the cinnamon balls (for the second time because the day before we didn't get them in the order but paid for 2 orders) so we asked if we let them know when we went back the next day (today). What we received was weird smelling and tasted sour and funny. When we got home and looked at it better, they were rolled entirely in table SALT or some were both SALT and sugar. They are supposed to be rolled in sugar.... Who eats straight table salt, it was nasty and all we tasted after that. Our guess is they weren't happy with us even though we were friendly and nice, and we were served by the same person as the day before. The worst part is that no one rolls food into table salt by mistake, so this was clearly done intentionally. Itnwas disappointing and gross to say the least. I have been in customer service for a long time and by us asking for the dessert we paid for and didn't receive the day before was totally appropriate. Plus, we were speaking with a positive attitude and there was no harsh tone or complaining, we just started the fact. If they didn't want to give us the corrected order, they should have told us to take it up with a call or email...