El Gallo Negro — Restaurant in Windsor

made a review months ago about how my order is always wrong and I always find whole bay leafs in my burritos. This is my second and last review.

I started coming here about a year ago, second I had their carnittas super burritos I become totally addicted to this place for months. A couple months before this place changed their name thing started to go horrible, every time I called they would ask to put me on hold and then they would forget about me until eventually someone would just hang up the phone on me. A couple times they would answer, ask me what I wanted to order and then just hang up on me. I can tell the difference between a dropped call and being hung up on and they hung up on me. After they hung up on me I would call back and they would act like they were taking my order and then I would get there and be told that I never called and they didn’t have my order. Their over the phone service is god awful but when you get there the servers are actually really nice in person and I enjoy ordering from most of them. Anyway the rest of that I could deal with, no big deal but now EVERY SINGLE TIME I order from them I go get my food, drive all the way back home and find out my order was completely wrong and if it wasn’t wrong I would bite into my foot to find like always, multiple whole bay leafs.. as a professional chef I can tell you that you should ALWAYS count how many bay leafs you cook with so you know exactly how many to take out so the customers arnt eating inedible leafs. Few nights ago my girlfriend and I decided to give one more chance to this place and of corse I get more bay leafs in my burrito and she found a whole bone in her burrito about 4 inches long and then little shards of bone throughout the rest of her food. They must of ran out of the refried beans or whatever beans they normally use because on my burrito they ended up just substituting black pinto beans without even telling me and it was actually pretty nasty for a burrito.

I don’t know what happened to my favorite taqueria ever.. but whatever it is now is a sad excuse. The chefs have no clue what their doing now and just don’t seem to care, the people who answer the phones think it’s ok to just hang up on customers if there busy and maybe they will go away.. I loved what this place used to be but it’s just trash now except for a few servers who do a good job and are great people. I would suggest not eating here. And if you must, don’t...

I went with some friends who just moved to the area. We all ordered the grill vege burrito, but they brought us three regular vegetarian burritos. When I told them it was the wrong item, they accused me of ordering it wrong. I have literally eaten hundreds of these burritos over the course of ten years. The waitress told me I ordered the vege burrito, not the "grilled" vege burrito... There is no vege burrito on the menu. I asked her how I could have ordered something that wasn't on the menu, she told me I must have accidentally done it... Huh?! I told her I do not eat meat or dairy, and that is the only vegan menu option, and that I have never had a problem in all this time. At which point she FINALLY offered to take it back and replace it. When she brought the correct burrito with grilled veggies in it, it was full of cheese... I went up to her with the menu and asked her why they would put cheese in it, if it wasn't on the menu. She said I was mistaken... I'm standing there holding the menu in my hand showing her the ingredients listed and she tells me I am mistaken... At that point my friends were done eating the wrong order "to not make a fuss", so I told her not to bother, I don't want to eat anything they would server me and everyone else was done eating. One of my other friends is a lactose intolerant and he ate that crud anyway. Then complained the rest of the day about stomach issues. On top of that they even left a tip! That is another problem with us, why would you leave a tip for a totally wrong order that they accuse you of ordering wrong??!

I will never eat...

The place looks good from the outside. When you get in, it looks more like a "fast food" place. It has a full bar, but, the drinks are expensive. When looking at the menu - the meals are expensive. I figured, well, we're in Windsor - perhaps it's an upscale Mexican Restaurant of some sort. I ordered the Chile Relliano, my wife had the Fajita Salad, daughter had the burrito and her kids had something off the childs menu. Grand daughter took one bite and didn't eat anything else. I guess it was bad. Grandson had to be prodded to finish his quesidilla, which was MORE tortilla than cheese. I can't blame him for not wanting to eat it. My wife liked her salad, which, when I tasted it, was mostly lettuce. I guess she liked the dressing. And, who can screw up a burrito? Well, you can sure as heck screw up a chile relliano .. that's for sure. And they did. Greasy. Flat. Small. Came with a teaspoon of black beans and maybe a table spoon of rice and 3 tortillas, for some reason. Perhaps they knew the serving was very small. And it was. But, for 11 bucks - well - it was SURELY not worth that. I've had better getting ala carte at other places for just 3 or 4 bucks. Also .. margaritas were on sale for 5 bucks apiece. Nothing special. Mostly mix. Hardly any liquor. We actually got our food before we got the drinks. Very disappointing service. And the atmosphere? Like I said .. it was like stepping into a Taco Bell or something. I would NOT recommend this place and will most likely...