Caribou Coffee — Restaurant in Winona

I absolutely DO NOT recommend going here if you have food allergies or diet restrictions. I can’t have dairy and they were completely out of ALL dairy replacements for their coffee, so I couldn’t get coffee (unless I wanted it completely black). I then ordered a breakfast sandwich with NO cheese, and the drive through lady said they could do it, but once I received it it had cheese on it. I went in and asked for one without cheese and was told I can’t get a breakfast sandwich without cheese unless I order the vegan breakfast sandwich. They said that the sandwiches are pre-made and they can’t just take the cheese off. They wouldn’t even give me a refund for the sandwich with cheese on it when I literally CAN’T eat it, and was told I could get it without cheese! Absolutely ridiculous, waste of my time,...

Caribou in Winona has a very nice atmosphere, an outdoor patio area and very friendly service. My issue is with their 'steamer/frother' - I have repeatedly ordered a drink with steamed/frothed milk only to have it come out with a couple lame bubbles on top. I was told one of their frothing machines does not work correctly. The last time there was even a note on the counter apologizing for wait because only one machine was working. I will not spend my money there until this is resolved and shocking they are not able to get equipment working right! 'Sorry' is not enough for the price you pay for specialty coffee.

Follow Up: Just went back yesterday and happy to report service was much better (quicker - they are always very friendly) and my foam was just right! Thanks for...

This, by far, is the worst Caribou I have ever visited. There have been multiple times where I have given it a "second chance", but I'm sick of having to tell myself "maybe they'll get it right next time". This is the third time I've received the incorrect drink order, been rushed through the drive through ordering, and had my perks not applied to my payments.

This Caribou has been here for almost a year and still hasn't been able to get quality employees that can process orders properly. I'll be getting my coffee from local shops...