KFC — Restaurant in Winona

Yesterday, My wife ordered online then it said it was ready we went inside and were standing for 4 minutes then they said it will be ready in five minutes so we sat down we looked around there were two people eating and 2 doordashers and two people wating for a take out then us two. Five minutes later the food was still not ready the and old man was wating at the counter for about 5 minutes then 1 minutes later and worker finally came and the guy said where is my two pieces chicken then the worker said we ran out of chicken and they didnt run out of chicken because we heard them talking in the back and they forgot to make the chicken. Then an other old man came in and was by the counter for about 8 minutes and when the worker came he was about to order his food but then he walked away to give chicken to someone then these ladys who were wating for 30 minutes said help this man he's been here for awile then when we got are food it was 30 minutes to get for that was ready at 5:30.They didn't give us fries are drinks so we told them and they were laughing. My wife asked for her drink which is the new mountain dew and they guy asking had the shirt on for it and the worker was like what is that well laughing. Then when we got home we aw no gravy with the mash potatos , sogy chicken nuggets, and the fries were not crispy. With no coupons or discounts....

Horrible customer service. Went in for carryout as their short drive through lane was backed up and I would have had to wait in the street. 3 customers in front of me and the person taking orders would disappear for several minutes after taking each order. When I placed my order (2-piece chicken, leg and a thigh, with extra biscuit and another side) I was told it would be a wait. Inquired how long, and the employee disappeared long enough that another employee came over to assist. When the original employee returned, she stated just a few minutes. Completed the order, and then proceeded to wait, and wait. 20 minutes later they had my order but told me they were out of the pieces I wanted, and they had substituted other pieces. When I inquired as to how long it would be to get what I actually ordered, it was another 20 minutes. The attitude of the employee was appalling. Took it and left, only to find I had been shorted some of the sides. Chicken was greasy and overcooked. Meat on the thigh was more of a gelatinous blob. Chicken was so greasy I had trouble opening the cookie, as the package was to grease covered from being in the bottom of the box it was hard to grip. Basically, it was over 30 minutes to get a poor-quality...

This has to be the absolute worst ktc I have ever ordered from. I place a order and showed up to pick it up and there was no one upfront and I could see people walking around in the back looking at me and ignoring me. Finally some came to to front after about 5-10 minutes of me standing there and I gave them the name for my order he handled me a bag with some food in it and my order tag on it but not a single item was what I ordered after I checked the bag he finally walk back by and I said this isn't what I ordered then he grabbed the bag and walked away and then about 20 minutes later he comes back with a large paper bag and just throw a bunch of sauces in the bag not even what I selected and the amount. So again I checked the bag and the food was there but no silver wear or napkins at all in the bag. And the food was ok but the 12 pc nuggets I got all but maybe one was completely petrified and not edible. If there was another KFC with an hour of my home I would go somewhere else this...