I am writing to express my extreme disappointment with my recent brunch experience at Betty on Burke. I am leaving this one-star review because your staff removed my meal from our check without my prompting, which, while appreciated, does not excuse the poor quality of the food and service.
My husband and I chose your restaurant because of its affiliation with Mozelle's. We were curious why the health grade of 96.5 when the restaurant has only been open for 6 months. However, our experience was far from satisfactory.
I ordered the brunch stack, which I would not recommend to anyone. It was missing the most important component, the poached egg, and the entire dish was cold, as if it had been prepared days in advance. My husband's Korean BBQ plate was also served cold. Furthermore, the table next to us ordered the smash burger and reported that it looked "pathetic" and was missing several items advertised on the menu. They, too, had to inquire about the missing ingredients.
The service was also severely lacking. Overall, I would not return to Betty on Burke, even if offered compensation. The cook appears to be very amateur and in need of significant...
Read moreI can't give a rating on the food or atmosphere since I was not allowed to dine but the service was appalling. I showed up today for lunch with my wife and service dog. Keith requested my certification for my service dog and I kindly explained that there is no such thing. A business and their employees should be familiar with the Americans with Disabilities Act and how it affects them, sadly this business waswoefully unaware. Keith initially seemed to accept the explanation but then only offered outdoor seating. Mind you the temperature was low 90s by this point and I said that I would like to sit inside and would go elsewhere if they would not allow it. Keith said nothing further,simply stared at me. I am very disappointed as the restaurant came highly recommended. I am submitting a complaint to the DOJ. Such a...
Read moreI took the family out to celebrate a promotion. We were seated promptly, our waiter was very attentive. The selected wine met with approval. Most everyone enjoyed their meals, except me. I ordered the pork schnitzel and I couldn’t cut it. I wasn’t offered a steak knife. It was overdone and the edges required quite a bit of sawing. I left more than half on my plate, it wasn’t worth the effort. I was not asked if there was anything wrong with my dish.We ordered desserts to pass and they were all excellent. I think anyone else in our party would give them 5 stars. My experience was 2 stars worth, so I gave them 4 altogether. (Place is difficult to find it is at back of store fronts, no signage that I could see, except the street address...
Read more