The Snob Shop — Local services in Winston-Salem

Called and ask about taking some things in for sale. Told the woman on the telephone that I had several suits that I wanted to bring in. She responded "you must have 20 pieces." My response was that I did and that I was finally getting business suits out of my closet. She repeated the 20 item requirement and stated that the items had to be in season. I hurriedly gathered several suits, skirts, blouses and jackets and carried them in only to be met by this rude lady informing me that they did not take clothes that were three years or older. I attempted to explain to her that I had called and gave a fairly detailed description of what I wanting to bring in and was not told that they would not accept clothing that was older than three years. The rude woman said they would look through them and give me a call the next day. The next day after returning home from the Y, I picked up a message left on my home phone stating they could not open an account for me and asking that I pick the clothes up by 6:00PM that day(Friday) or no later than closing on Saturday. The message further stated that if I did not pick them up, they would be given to the Rescue Mission. I was very angry and felt that I wasted my time. In fact, the very day I dropped the items off, I left with a bad feeling. I feel rather certain that no one looked at my items. They were bunched together in the bags that covered them when I delivered them the afternoon before. I have never felt so humiliated and degraded as I did with this experience. Some of the items had the original sales tags on them and had never been worn. I will never ever go near that...

Why is this place still in business!?

As human beings are we becoming so conditioned to living in an automation society that we no longer require good customer service skills! These people are inhumane! They don't even attempt to be kind to their customers, offer any help, answer questions or even help you carry large purchases out of the store. I have made the mistake of shopping there twice - I will NEVER make that mistake again! The employees need severe and immediate training in customer service and a diversity initiative.

On another note, if you want a good customer experience, friendly service and great prices, just go a little further around the corner to the new consignment store that's opened next door the photo studio and for furniture look no further than Shabbytiques owned by a lovely, ecclectic lady named Audrey. Just AVOID snob altogether, just go around the corner start at Elizabeth's (on the corner) and work your up the road - you'll be glad you did!

Personally, I'm never going back to snob (and when I leave I take my blessings with me) I deserve to be treated well in any place where I am spending my hard earned money and I hope those snobs are soon put out of business when other people demand...

Paid $50+ for a pair of (slightly older style but good condition) 7s only to get back to Raleigh, put them on for the following casual Friday, and realize the zipper was broken.

I realize this is a consignment store and not a manufacturer, but when I buy a higher-end product, I expect it to have at least been checked for something as simple as a working zipper. Normally I check myself, but in this case they were loose enough when I tried them on that I only undid the button.

I still am giving a 3 star rating because the lady at the counter was very professional and took the time to show my boyfriend and I some jewelry that had caught our eye. While the sales associates we're not overly friendly, I did not have the "snobby" experience that some other reviewers report having. Neither has my boyfriend's family, who have shopped there several times. I'm hoping this means that the problem(s) we're rectified.

Just be careful to check that everything is in good working condition yourself...