Domino's Pizza — Restaurant in Winston-Salem

Actually went to this location to order and pickup. I was advised, "your pizzas will be ready in about 13 minutes." I asked if I could wait and was told I could sit in the seats provided near the front window. About 10 minutes after paying for my order, two large pizzas were placed under the warmer, boxed and ticketed. [Caveat: as a college student I worked at Domino's for almost two years, in St. Louis, MO, and recall most processes from that experience] About 17 minutes after placing my order, I asked one of the staff about my order. "Did you call it in? Order online?" No, I had not...I ordered here in the store and am wondering why it's taking so long. I pointed to the two large pizzas under the warmer, "what are those?" The counter person checked and, surprise-surprise, these were my pizzas...now sitting getting cold and dry. "Oh! These are your pizzas, sir. I'm so sorry." I took the pizzas and headed for my car. Something inside didn't feel right, and after putting the pizzas in my car, I walked back into the store and asked for the manager, who took far too long to decide he would speak with me. I told him what had happened and he stared at me as if to say, "so what?" I said, "you know, if I were you, I would be so embarrassed at this failure to properly address a screwup that I would fire myself. You have not only lost a customer, today, I will never do business with your company, again." Honestly, had any of them but offered to make good on their foul up by buying my next pizza, offered an order of another entree item, ...just about anything to demonstrate they gave a damn, I might have forgone this review. But, they did not. Just blinked, stared, and turned their backs. Guess what, Domino's? I have more than 3000 reviews and almost two million views of my comments and review photographs. I am ranked amongst the top 10% of restaurant reviewers,...

I just tried to order from the Country Club Rd location. I even have their number stored in my phone as I 'have' ordered over the phone from this store and had pizza delivered to my home several times. Granted, I am not an every weekend customer but I was pretty sure, considering my location, and the fact that they have delivered here before that I was good. I gave The girl I spoke with both my home and cell #'s because I didn't know which one they had. She cldnt find either one, which shldnt have been a problem as long as they deliver to my location. Thinking there must be a mix-up I asked to speak to the manager. He didn't come to the phone. So I'm thinking Do you not want my order because I havent actually heard you say you don't deliver to this area. It sounded like you just dont have my info in your file and I know you have delivered here so what is the problem? I would have been happy to start over and give her my phone info but neither she or the manager seemed interested so I finally just said, "Well, if you don't want my business I can just take it to another store. But she didnt do that..instead when I said I guessed I would just take my business to another store this girl just said, "Ok" and hung up. If you don't deliver to an address anymore simply say so upfront. That was...

This is our go-to for quick take out. It's great to have a franchise just a few minutes away.

Our food has been good almost all of the time - there is a bit of a tendency to burn the gluten-free crust or thin pizzas but overall their quality has been consistent.

Everyone has preferences but we enjoy Domino's more than other take out pizzas. They continually have coupons and special offers that are great values and their points system rewards regular customers.

While the local franchise has been good, we've learned to pretty much ignore the online tracker as it rarely works and proves to be accurate. The e-mail confirmation of order and pick-up time is very accurate.

Can't speak to the delivery side, we always pick...