Once Upon A Child — Local services in Winter Haven

Most of the staff are very rude. You ask one question about anything or tell them something about one item you are selling and they give you attitude. They act like they can't take 2 Seconds to answer or listen to you. I get they can be busy but you need to be nice to your customers. Also, they turn down many good items when selling to them and give excuses like they are too worn but then I see tons of stuff on racks with no tags, worn, stained etc. The kiosk once told me a 40 min wait time. The lady told me at least 3 hours so I didn't wait. Then it was done in 1hr 45 min. I had shopped around a little before leaving and would have gone to a nearby park and come back if she hadn't been so rude about the time bc I had asked her if she was sure it would be at least 3 hours when it said 40min on kiosk. She pointed to everything and said I have all this to go through so yeah I am sure it will be at least 3 hours. She said it very rude. I had asked nicely. I would have waited and gone to a nearby park bc I had driven from another city. Also she didn't want to help me with a return and nastily pointed at the register and another girl. So yeah don't ask them a thing if you don't want to be snapped at. Another time they didn't even go through the whole box of clothes before stopping. Gave me on $6 that day. Sometimes don't even take items that are brand new with tags. Never hardly want to take PJ s but then there is nothing good in the PJ section. Reject mine but then I see poor ones on the racks. Also be careful and thoroughly check items you are purchasing. One day i purchased a yellow dress and somehow I didn't turn it around and look at the back. Got home and it had huge mildew stains on the back. Girl at the checkout didn't say anything. Alot of the shoes are really worn despite them turning away good stuff. I do like the new toy...

Had a terrible experience today. Brought 2 tubs of neatly organized baby girls clothes that were in amazing shape & mostly from boutiques & name brands. They offered $80 for 93 items 2 being a bouncer & a brand baby bouncer for the door. My issue was not any of this. It was the horribly rude employees & the fact that when I went to pick up items I specifically asked what they were taking. They said 1 bin . I repeated only this bin . They said yes. I took the money & when I got out with the unwanted item I realized there was a lot missing. & in that one bin was not 91 items. I went back in to collect my clothes & give the money back. I end up leaving only a small portion of clothes & other 2 Items for $30 . Very disappointed in this experience with this particular store. We have never had an issue with any other store & we shop at them a...

The store and inventory itself is great. My only issue is the pricing. I feel like it’s a bit on the higher end for things that are “used” compared to other OUAC locations. A top at this location costs $4.50 which is missing the matching bottoms, the entire 2 or 3 piece outfit is sold for the same price at other locations. I saw a pair of brand new shoes from Target with the Target price tag of $7.49 and this store up charged them to like $12-15. That is ridiculous. Coming from someone who knows how to mark used/preowned inventory and shops ALOT and is familiar with brand new prices, I’m disappointed in pricing tactics here. The whole “70% off retail price” is a sales gimmick. They do 70% off MSRP price, not the regular price that we buy that items for. I’ll stick to other locations for best value...