This happened 7-6-2021 at 4 pm.

So, did a mobile order, placed it when I parked, I waited 15 minutes for the order, yes that is a long time. Went in to see what was wrong. Tried to get one of the 10 employees standing there attention, the two managers on duty seemed to not care I was waiting there.

I finally asked for some help. Four of the employees turn around look at me, then turn back to continue what they were doing. No "be right with you", no "let me get my manager", NOTHING! Just ignored.

Finally I spoke a little louder to get someones attention as to why my order is now 17 minutes old. Finally a manger comes up to see what I needed. I told her what was up and she simply said, "oh sir I am sorry" and just turned around and walked away. WHAT!!!

No answer why the order was taking too long, no care about me what so ever. Just a quick dismissive "Sorry.. now go away."

Finally the kid who takes the orders out says, "oh I just took that order out" So I again try to get the manger to talk to me, and again she says "sorry for the wait", and again turns around right in the middle of me talking to her and walks away. I was not mean, not being disruptive, I simply wanted to have my problem taken seriously.

The African accented manager needs to be fired or at least retrained in customer service as that type of management is unacceptable. Your suppose to TRY and care for the problem, have a BIT of sympathy. You DO NOT dismiss a complaint with sorry and then ignore the customer.

There are a ton of other places for me to go, so I will. I will never come back here again due to the rude manager and the lack of attention for mobile orders.