J C Jewelry & Watches — Local services in Winter Haven

Don't do business with these people. Even if you have to pay a little more money to go somewhere else, it will be better for you in the end. I personally, will never shop there again. Lois, commented on my review, and made me sound like I had stolen from her, and am irresponsible. I have on occasion ASKED IF I COULD EXCHANGE an item. Most of the time, it was for less value than what I paid for it. May I say, in my defense, Lois is the owner, no transaction can NOT take place without her permission. I am on the other side of the counter and there is an exit door. On November 29, 2021, I went in her store and traded gold for an amount she said of $1,075.00 and she said, $150 of silver. In no way was I given anything in writing regarding these two transactions. I want to put this whole situation behind me. You got what you wanted Lois, let it go. I have known Ralph for a long time. He and his wife are great people and are hard workers. I admire him and his wife Tammy. Ralph does great work at a very fair price. However, with Lois and Anne Marie I cannot do business at Lois’s store. It...

Backstory: I lost my father about 10 months ago and my mom decided to pass down the wedding ring he gave her to me. The ring was way too small and the style was a bit outdated. I wanted to re-purpose it in someway to keep the sentimental value. I decided to go to Munchel’s to get an estimate on an idea I had to reset the diamonds to make it look less “engagement” and more everyday wear. They said the labor was going to be too costly and everything would have to be custom-made . Also told me if I took the sentiment out of it I could just let them buy my ring and get something new. I left with a quote for a few thousand dollars for a very simple idea. Disappointed but determined, I decided to stop by JC Jewelry and Watches. Ralph was already working on an idea very similar to mine and with some creativity and ordering of prongs, he was able to build me my ring idea for significantly less than my last estimate, and got it back to me so fast. This is an honest, and affordable business and I will cherish this ring forever....

I went in this Jewelry store to have a Rolex watch hands adjusted and a stone that was loose in the face put back in. The watch was running!!! The associate looked at the watch and saw what I needed done and the charge would be $22.00. I went to pick up my watch today and I saw that it was not running and the stone had not been put back in. I ask this different associate to ask why it wasn’t running, and stone not replaced or in the case. She went to the back and he told her it did not work, and no stone in the case. I told her it worked when I took it in and what is wrong with it. She again went in and ask and he said he did not know why it was not working! ! ! He is a repair jeweler…….I could not believe he said that! I was charged $22.00 with now my Rolex not running! I am not sure of my next step in getting this resolved, as this was so not right. I can say that I will be sharing my experience as he so needed to come out and talk with me about my watch. This...