Friday night for the most part is typically pizza night. This particular night I bought Papa John’s pizza from Winter Haven Papa John’s. My wife and I decided if we wanted to try their new papa bowls. We ordered the Italian meats and the chicken Alfredo bowls along with some other pizzas and sides. When my wife returned home with the pizza and I pulled the bowls out of the sleeves that they were packaged in the Italian meats one looked great. The chicken Alfredo one looks like somebody’s leftovers. I called the store to inform them after I had taken a picture of the bowls.  The manager of the store asked me to bring the bowl back along with the pictures that I had taken so that they could see for themselves. I hopped in my car and headed back to Papa Johns. When I got there I showed the pictures of the pizza bowl and the girl looked at the pizza bowl that I brought back and then asked me if I had any pictures from before we ate any of it. I told her that we did not eat any of it and that this is what it looked like as soon as we got it home and took it out of the sleeve. She informed me that they do not send any products out that look like this. I reiterated that we did not eat any of it and that everything else looked great but that this one came like this and looked like someone’s leftovers. Once again she told me that nothing leaves their store looking like that. I asked her if she was calling me a liar and why I would do this for just half a pizza bowl. I had ordered 2 other pizzas, another pizza bowl, and 3 sides. Why would I complain about just half of a pizza bowl if there was nothing wrong with it when we got it? She then rudely said that she remade it, grabbed the pizza bowl I brought back with me and walked off. I do not remember this girl’s name, but that was terrible customer service and I believe I should have been warranted the benefit of the doubt. I literally do not understand what I would have had to gain from complaining about half a pizza bowl and driving all the way back to the store, just for half a pizza bowl. I understand not everyone is honest and will do some shady things or straight up wrong things just to get ahead. But half a pizza bowl? Really? Being basically called a liar over half a pizza bowl? I spent almost $80 for this dinner and I just wanted to have quality food and service. I’m very disappointed. We have been loyal customers to this particular store for quite some time and now this experience has me questioning if I ever want to order food from this establishment again.

This is unacceptable. Papa Johns Pizza.

The only reason this is 2 stars instead of 1 star is because they replaced the bowl.