Papa Johns Pizza — Restaurant in Winter Haven

Friday night for the most part is typically pizza night. This particular night I bought Papa John’s pizza from Winter Haven Papa John’s. My wife and I decided if we wanted to try their new papa bowls. We ordered the Italian meats and the chicken Alfredo bowls along with some other pizzas and sides. When my wife returned home with the pizza and I pulled the bowls out of the sleeves that they were packaged in the Italian meats one looked great. The chicken Alfredo one looks like somebody’s leftovers. I called the store to inform them after I had taken a picture of the bowls.  The manager of the store asked me to bring the bowl back along with the pictures that I had taken so that they could see for themselves. I hopped in my car and headed back to Papa Johns. When I got there I showed the pictures of the pizza bowl and the girl looked at the pizza bowl that I brought back and then asked me if I had any pictures from before we ate any of it. I told her that we did not eat any of it and that this is what it looked like as soon as we got it home and took it out of the sleeve. She informed me that they do not send any products out that look like this. I reiterated that we did not eat any of it and that everything else looked great but that this one came like this and looked like someone’s leftovers. Once again she told me that nothing leaves their store looking like that. I asked her if she was calling me a liar and why I would do this for just half a pizza bowl. I had ordered 2 other pizzas, another pizza bowl, and 3 sides. Why would I complain about just half of a pizza bowl if there was nothing wrong with it when we got it? She then rudely said that she remade it, grabbed the pizza bowl I brought back with me and walked off. I do not remember this girl’s name, but that was terrible customer service and I believe I should have been warranted the benefit of the doubt. I literally do not understand what I would have had to gain from complaining about half a pizza bowl and driving all the way back to the store, just for half a pizza bowl. I understand not everyone is honest and will do some shady things or straight up wrong things just to get ahead. But half a pizza bowl? Really? Being basically called a liar over half a pizza bowl? I spent almost $80 for this dinner and I just wanted to have quality food and service. I’m very disappointed. We have been loyal customers to this particular store for quite some time and now this experience has me questioning if I ever want to order food from this establishment again.

This is unacceptable. Papa Johns Pizza.

The only reason this is 2 stars instead of 1 star is because they...

From experience with the chain, the pizza is very generic and the crust tastes like cardboard. My brother used to work at Papa John's making the pizzas and he said the restaurant used frozen ingredients and the store itself was is disarray, with employees not washing hands after using the restroom, clutter all over the workplace, and numerous other health safety violations. I know these expectations are consistent with this chain throughout the country (don't let Peyton Manning fool you!) At the Winter Haven location, I was denied the opportunity to even access the store. I was in a group playing "Pokemon Go" and our group met near Papa John's to congregate for a few minutes before we were on our way. Immediately, this loud, wretched old hag came out and started yelling at us (we had been there for 10 seconds). We parked in the plaza where the store was located. I walked towards the woman explaining that we would all be gone in less than 5 minutes. She didn't listen and started intimidating us about calling the police. We could not have been more polite and minding our own business in the grass in the back of the lot. I even asked her what the issue was and she said her customers needed parking spots. I pointed out that there were still 6 spots in the lot but it didn't make a difference. As we were finishing up and about to leave, the police came and told us we had to move our cars out of their lot. I've never met such a rude, loud, repulsive, and nauseating individual that manages a place of business, let alone one that relies on people skills to bring in customers. I'll never again come near that store or even consider ordering from Papa John's for the rest of my life. The manager of that store should consider a career change because she seriously lacks communication and people skills. I would recommend she pursue a career at the TSA security check, because she does a wonderful job of making people feel uncomfortable and unwelcome. At least 40 customers were lost today because of the incident. I would recommend Little Caesar's Pizza. It is twice the quality of Papa John's and half the price. Plus the people working there won't call the police on you if you don't order within the first 10 seconds! Have a nice...

22 Nov 24 Had door dash delivery, and my pizza wasn't even warm. Was ready at 410 and disnt get to my place for 28 minutes. On a bad day its 10 minutes. Guess this store is a total joke. STAY AWAY !!!!

It's supposed to be HOT. Today, I ordered a large pizza with bacon. It has no sauce(because it's overcooked). I'm not sure why they forgot to put more than a piece of bacon on each slice, but that's a failure. They should go to robots since it's proven that the humans you have working for you have NO IDEA how to make a pizza correctly. This has to be the most dried out pizza I've ever seen. I should have looked at all the terrible reviews before I ordered from here. I'll be sticking with any pizzas besides a PAPA John's. If I were you, I wouldn't order from here. It will be a total waste of your time and MONEY. It's pretty bad when you have to throw away a pizza and make something else for dinner since this store is a total JOKE and has a problem doing one of the easiest jobs in the world. They seriously should go to robots. I bet they can put sauce from end to end, LIKE IT SHOULD BE. I bet they could put the correct amount of toppings on the ENTIRE 🍕.《That right there has more toppings than my pizza did. I don't know how a manager could let a dried up and burnt pizza be given to a customer. I could have gone to Publix right next to this and bought a frozen pizza that would have be better than this worthless pizza I...