The Lake House Kitchen -Bowen Yard — Restaurant in Winter Haven

I stopped by this location for lunch last week and was not impressed with the service. There were a few people waiting for their to-go orders when I arrived. I walked over to the register to place my order and the young lady at the counter just looked at me. She did not ask me how she could help me or anything. I went ahead and placed my food order, paid and told her that I would be right back. She said ok. I went right next-door to check on a friend and came back. My order was not done yet, but other people were receiving their food that had been waiting already. I stepped out again and came back this time when I walked in they were calling my order number (30). At this point it had been about 5 to 7 minutes total. I walked over to get my food and the same woman that had just taken my order so rudely just a few minutes prior looked at me suspiciously as if this was not my order. She asked again was I number 30 and I said yes again. I had my receipt in my hand and she asked to look at the receipt which I showed her. She finally handed me my food. No one else that had been waiting for their food had to show their receipt. No one! Once I got home and opened my food, The food was just average at best. I ordered the birria tacos and that came with rice and beans. There are so many other authentic restaurants in the area with much better customer service. I will definitely...

Food is delicious but the owner is quite possibly the rudest person I ever met. Seems like once you establish yourself as a Taco Tuesday (6 for $5) or $1 Taco Special regular customer, you’re treated like a second class citizen. I showed up at 7:30pm to carry out the Taco Tuesday Special and was told by the owner that they’re closing soon.. I reminded her that her restaurant closes at 8pm, giving them plenty of time to assemble a small order of 6 tacos + a side of rice & beans. The owner then doubled down on her already smart ass remark by saying “We like to prepare everything early for the next day” - indirectly implying I’m not welcome to order. I was caught off guard by that remark but decided to place my order anyway since gas is $3.29/gallon and I drove almost 20 mins to get there. While waiting for my order to be prepared, another 4-6 people came in to place an order and NOT A SINGLE ONE was told the restaurant is closing soon.. Was it because it was their 1st time at the restaurant and they paid the full price of $12.99 for 3 tacos, rice & beans instead of being offered the Taco Tuesday Special? I’m not sure but do know that I was definitely treated much differently than the 1st time I visited the restaurant. I won’t be returning because obviously if I’m not paying full price, I’m...

I ordered a barria burrito here, the menu clearly states what comes on the burritos and that they come with rice and beans (every other menu item has containers of beans and rice). The toppings that are listed for the burrito came on the side not on the burrito and no sour cream at all. The burritos do not come with the side of beans and rice because they put a small amount of each on the burrito. So the toppings listed dont go on the burrito like it says and the meal doesnt have the side of rice and beans like it says. When I went to ask the lady at the counter why theres no side (like every other menu item has) she replies " I dont know I just work here." The food is alright but if your service is that poor Id rather eat elsewhere. Sucks because the other location at the food truck had decent service. Lady didnt even offer to sell me a side of beans and rice she just told me I just work here-...