Crumbl — Restaurant in Winter Park

My cookies rescheduled be delivered at 10 AM, I got a notification at 9:53 stating that my delivery driver was approaching. After calling the delivery driver’s number m (that was not in service), I called the store. They told me my driver had just left with my order. I text my driver, never got a response. Called the store back again, was informed that my driver forgot my order while picking up another order. Waited for another 10 minutes for a total of 30, before my driver approached me, and explain through Google translate that she had gone to pick up both orders at the store, and mine was not ready, and the store had told her to deliver the first order and come back and grab my order. The whole time the app was reading that my order was being delivered in one minute. Neither party had answers, I could not reach my driver, and I wasted my whole lunch break, waiting on a delivery for a special event at work. It’s very upsetting to spend such amounts of money on cookies, and you can’t even get a courtesy call when an error has been made from the third-party delivery or the store that uses their services. Hardly makes it...

I’ve tried certain cookies and I spoke highly about it to others but then the other night while doing Uber deliveries my boyfriend and I waited for 25 minutes for two orders even after people who came in that just put in their orders ( we don’t like canceling b/c it messes up our rating) It wasn’t just 1 or 2 it was a lot of people coming in and out, so after all of that waiting we realized the workers barely paid attention to the Uber and DoorDash drivers it was about 10-12 of us there they took care of everyone else first. I had the same women come ask me 3 times who’s order I was picking up and then another 2 workers ask me the same thing. I didn’t say anything rude to anyone at the store but the experience really left a sour taste in our mouths. Even the customer as well as Uber support reached out to check if things were ok we had to cancel his order. The only good thing that made up for the night is after one worker handed us a box covered in frosting the last lady to ask us who we came for cleaned it off for us without us even...

First off we came in ready to be amazed with a mouth watering crumble cookie. Service the night of getting it was amazing. We tried each of the cookies last night once we arrived home I was disappointed to taste nothing but butter like a box full of butter. Upsetting to say the Pink lemonade was flavorless the donut was dried out the valet Cake cookies was sweet and buttery at the same time the chocolate chip cookies was a very big disappointment the Macadamia cookie was a plan taste with the butter lingering the Rasberry was tart and butter filled.. Very dis appointed. .5 rating for me. I reached out to the store to stress my concerns and I delt with the rudest person ever Customers Service .2 she didn't want to hear about the cookies she even became rude when asking for the information on the order I will not recommend this place to any cookie Lovers. THERES A BETTER PLACE DOWN TOWN THAT TAKES PRIDE IN THERE CUSTOMERS. INSOMNIA COOKIES IS BETTER IF YOU ASK ME WITH...