Old Cuban Cafe — Restaurant in Winter Park

The food and price are 5 stars, 100%, and 2 thumbs up, but the service is ridiculously bad, so I have to take away 2 stars. I am not sure if its just the one waitress but me and my girlfriend have gone a couple times and from the moment we sit down it seems we were already asking for too much. For every item you ask for you can expect an eye roll and attitude. At first I was confused, wondering what we had said or if we asked for too much, because we didn't even ask for any special modifications to the order. But the last 3 times I had gone, its been the same thing, I don't know how somebody can wake up in such an aggravated attitude. My girlfriend asked for the bread they give everybody because they had not given it to us and we came in pretty hungry and the food normally takes a bit (I don't even need an excuse, restaurants normally serve bread, and when they do customers don't even have to ask, they just give it) anyways, when she asked she made a pretty big deal saying that her meal came with toast already and if she would like she can put in another order of toast, she made it seem so weird that we would ask for some bread to hold us off until our meal. It was to a point where I was afraid to asking for a refill of water and reminding her about the yuca frita that she forgot to bring us (which was very saddening) because she seemed like was about to snap. To this day I am still confused because I used to be a server and I understand the stresses so I normally try to make servers lives as easy as possible, so I don't understand the reason for the attitude over literally everything. In conclusion, the only complaint I have is the service, oh and the lack of butter on the toast, they could...

They look an appearance of this place is good .

The quality of the food is not all that great . I went there with high expectations of eating "Moro" which is there rice with black beans and the taste was nothing like it actually should be . It taste very bland no flavor to it whatsoever!

Their bakery side where they have sweets and sandwiches - The bakery sweets are delicious however the sandwiches are not all that good either .

Customer service - on the bakery side they usually have a young lady there that seems to be extremely too friendly to the men and appears to be desperate for someone's man! You know what they say perception is everything!! She needs to learn customer service skills and how to professionally speak to customers instead of calling them my love, love baby, and things like that. As a diverse environment that comes into this location she should handle herself appropriately And should know that not everyone welcomes what she says to customers as you're trying to Pay...

My husband and I went in today with high hopes to get a nice Cuban coffee and a Cubanito sandwich like We do at Zaza’s but to our surprise The 2 women at the counter were very rude as I ordered the women would not allow me to finish talking she kept interrupting me and being rude and very unwelcoming then she got my coffee order wrong and our sandwich was ok as the pernil was not tender every time I took a bite the meat came out the sandwich and the coffee was not great either but most of all the service was horrible these 2 women at the counter are rude unpleasant and even when I spoke to them in Spanish they were still very bitter looking not sweet at all. Don’t even think of dropping into this location maybe the others are better but this one has poor customer service and miserable staff. Do better be better and don’t treat paying customers rudely especially when we speak English our first language but then we speak Spanish to accommodate you as you seem not to understand...