Three Fingered Jack’s Saloon — Restaurant in Winthrop

Their food was delicious, but they really need to work on how polite they are to their customers because they were pretty rude to my family and even made them uncomfortable enough to leave! Also, the staff needs to be better at communicating and coordinating too.

What happened is, at first the youngest young woman in training today us they had no more room for breakfast. A middle-aged woman who worked here then came outside telling us “sorry, she’s new. We can get you guys on the list.” So we eventually walked back in and as the middle aged woman was about to get us some seating, the two older women, especially one whom I assumed was the head manager of the restaurant, said “What are you doing? They can’t eat here! They are not on the list!” The middle aged woman then said “They are. We have them on it.” While holding the list on paper, the one older old lady then said, “No, it doesn’t show them written down on this paper list I have here” then the middle-aged woman said “I updated the list by including them on the digital version of the list” and then she showed the old lady an iPad showing the updated version. Both old ladies then started complaining that we were not meant to be allowed to eat there then because they then would have to push back a bunch of many other customers still on the list. The oldest lady then said, “We don’t want to serve them, but we might as well!” My brother then said, “Look, you don’t have to serve us if you don’t want to, but neither do you need to be rude to us!” One of the older ladies, I assume the oldest one, then said, “We have to serve you! We are obligated to but you coming in right now during a tight seating period puts a real hassle upon us all!” My brother then said, “No, you don’t have to serve us if you don’t want to! As a matter of fact, I’m out of here, because you people are not nice!” Then my brother walked out. Because of this, my cousins and siblings then walked behind him. My Dad and his fiancée wanted to stay and so they did, and I was going to leave too, but decided to stay with them. While we were eating our food, I could hear those ladies who were then in the back talking about my family, saying derogatory things. I quietly shook my head in disappointment.

I mean seriously! You don’t treat anyone who walks into your restaurant like that! My family was being respectful, but the staff just responded to our numbers negatively! Plus, if I’m not mistaken, before we headed out to see if we could go eat there, we tried calling them on the phone to ask them, but because nobody answered the phone our only option was then to go in person to ask what their availability was. So we did try to follow up with them in advance before arriving there in the first place, but couldn’t because nobody answered the phone, and so that’s why we went there, and then that’s when the story I told above happened.

We were being respectful to them, but they treated us like as if we were making things more and more complicated! If anything they shouldn’t have put us on the list if it was going to be bothersome for the head staff! They need communicate and coordinate with each other better than that, and not take things out on those who walk in! Nor should they have brought us back in if they can’t seat us, because that’s pretty much what they did: brought us back in when they couldn’t seat us! They need to communicate and coordinate better amongst each other!! ...

Today was our 1st and last time there. GET YOUR STAFF CUSTOMER SERVICE TRAINING!! One lady took our order, a different lady served our food. They were out of kids pizza. My son asked for the noodles. The menu did not specify what type of noodles but we just assumed they would be regular old spaghetti noodles. When the food was finally served my son was immediately confused by the penne pasta, he didn’t want it. He wanted regular old noodles. So I pushed it to the edge of the table. The sever checked on us and I let her know he didn’t want it and she could take it away. She tried forcing it on him and he refused. She left the full plate of unwanted food at the edge of our table. Later she asked if we wanted a box for it! I told her AGAIN he didn’t want it and she could take it. She left it there and immediately dropped off our bill without asking if we wanted anything else. We were only half way done! After we finished I asked speak to the boss. It took awhile so I asked again and she said. What do you want?! You want me to take it off the bill?! In a very rude and unprofessional tone! I reminded her about of how he didn’t want the food and she tried to force it on him and she snapped back I’m not going to argue with you! I asked again may I please just speak to your boss. Shortly after I was greeted by the boss. I explained the situation and she immediately offered to take it off the bill. Now why was it so easy for her but it was like pulling teeth to the server! I explained to her I would pay for the untouched “Noodles” (penne pasta) but I thought I’d let her know what kind of customer service I received. She apologized for the situation and we left. Yes my 4 year old son asked for the noodles and yes I did pay for it. Beware the sever named Joelle or something like that #RUDEAF...

We enjoyed our time here, but how we were treated at the end of the night was pretty rude and ruined my whole view of the place. My husband and I came in to eat, have a drink, and play a card game after a long day of driving. It was pretty late and we knew they closed at 11:30 but we got there at 9:30 and were greeted promptly, sat down and ordered a drink, and then ordered some food. The food was alright, nothing to write home about. Our server was pretty nice as well. She let us know she was heading out and asked if she could close us out. I used to be a server, so I get it. When we paid, she said “you guys can keep doing what you’re doing, we’re just going to mop and clean up around you.” No problem. Not even 15 minutes later, some bitchy woman in a black tank top comes over and says “you guys need to leave. We are closing the dining room NOW.” Whoa. I froze and just said “ok” and chugged my white claw. My husband was annoyed but chugged his drink as well. If we had known we had a time limit or that the dining room was closing before the rest of the bar - we would have sat there!!! No one told us any of that until that bitchy woman kicked us out. She was probably a manager or maybe just another server, but she really shouldn’t work in the service industry. We are reasonable people and we could have moved before we were halfway through our game or even started at the bar if we knew the dining room was going to close. Either way, give people information before you start barking orders at them. It makes the whole...