I have one star only because I couldn’t not give a star! Party of four wasted about $110 ($75 entrance fee for 3, $10 for one entrance fee 3 drinks ) for a 15 minute visit ...Went here for the second time For my birthday for hookah. Apperantly they were having a party upstairs , I only went her one other time When t hey didn’t have a liquor license so I wasn’t aware what was upstairs and what wasn’t. We are in the line I did notice one guy with a cash box and other girl with one I just assume since no one made any announcements it was to speed up the process. They charged me $25 I’m think hmm that’s a bit much for a hookah lounge but whatever... walk in it’s packed with plp dancing so I tried to walk through after two minutes We turned around go back tot he door and ask, “ hey where is the hookah ? The guy said downstairs so we go down there ok great. It was no sections to sit available but a table in the back that said reserved but being that the guy at the door said they weren’t letting anyone in after us I figure “welp the reserve table plp weren’t coming and if they were they can’t get in” so we asked the bartender about it she said no can’t so we waited , finally someone gets up from a table in front of us so we asked for hookah and food for four plp . The bartender said “no that’s for ten plp” so we are like ok now your doors are closed bc it’s filled to capacity and you won’t sit us for hookah we didn’t come here to dance. So we said forget it time to leave after 15 minutes of being there. We get back upstairs the security asked why we wanted to leave we informed him he said let me talk to someone ran downstairs came back up like sorry they are bugging ... as we are leaving I was informed by one of my sisters who came a little after us who said the security at the door informed her she was the last person that could come in that she only paid $10 when she was heading downstairs. So by now I’m furious bc of course it was a “all black event upstairs” and bc I was black the guy with the cash box just assumed I was going to that event and totally ignored me about mentioning Hookah. They need signs on each cash box or have a more vocal person at the door explaining what section is for what bc basically the lounge got $75 (me and my girlfriends) and $10 from my sister...$85 and three drink prices from customers who were there for 15 minutes! Bad customer service! If it’s no hookah downstairs to serve they need to inform the customers at the door especially when they have a HUGE SIGN NO REFUNDS that should have been a red flag right there bc what establishment need to have that sign up if they haven’t been...
Read moreplace is good to hangout..good dj ..hookah is good..all over i would have given 4 stars to this place..but i am giving three because of thier security..the old guy waa a jerk...and m not talking about security..i am fine with it since its for thier safety and customers safety..i am talkin about being jerk in general reason..my friend went out and wanted to come back..we were willing to pay the reentrt fee but he didnt let us enter and took 10$ from us which he put in his pocket since he straight forwardly ask us for cash...and at the end..i came out with a cup of water..and he let me go out..right when we reached out to our car.we were getting ready to sit in car since we had a long drive ahead when he came running to us and starting yelling that we are not allowed to stand here and drink stuff and that he is gonna call the cops..and let me tell you it was just with in a minute of us stepping outside of the bar..they need to change thier security...or teach them a little about customer service which should start right when we pull up in thier parking...also they charged us 20$ cover fees ..since it was a belly dance night..which literally was only for less than half hour..hookah rate was 20$ but they kept asking for 25$ ..i dont understand how can tax be 5$...
Read moreAbsolutely horrible experience. Last night a friend and I stopped by this establishment for hookah and drinks. (Mind you this is my first time here.) It was a cost of 20 dollars per person at the door to which we paid no problem. Keep in mind it's the first day indoor business is allowed here in NJ. ( NO THERE WAS NO SOCIAL DISTANCING STANDARDS AND THEY WERE OVER THE RECOMMENDED CAPACITY.) My friend and I find seating that is away from the crowd. We sit and look at the menu for all of 2 mins. One of the owners ( I believe his name is Cash) comes over to us asking for us to move our seats to a much more crowded section so that a group of 6 people could have the space we were in. ABSOLUTELY NOT SIR. GIVE US BACK OUR 40 DOLLARS AND I WILL BE REPORTING THIS ESTABLISHMENT. ENJOY
In response to the establishments comment :
NO ONE WAS COUNTING. GUEST DID NOT HAVE ON MASK. THE GROUP OF 6 PEOPLE WHO WE HAD TO GIVE OUR SEATS TO WALKED IN WITH NO MASK.WE WERE TOLD OUTSIDE AND SECOND FLOOR WAS NOT OPEN. WE WERE ASKED TO SQUEEZE NEXT TO ANOTHER PARTY IN A ALREADY PACKED CORNER. I WILL RETURN TO TAKE VIDEO AND PICTURES. MAKE SURE YOU HAVE YOUR "COUNTER TICKING" AND TELL BOBBY HIS STAFF NEEDS BETTER TRAINING. PREPARE FOR THE STATE TO COME VISIT YOU...
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