Fortunoff Backyard Store — Local services in Woodbridge Township

We were redoing our backyard and were interested in patio furniture sets and as a typical cost conscious family visited the store in Metuchin to get ideas within our budget. We were greeted and helped by Marc Osborne and also had the good fortune to meet David Yeager, who is a director for Fortunoff and happened to be visiting the location. Both were extremely helpful and patient as we moved from one end of the store to the other going back and forth on numerous designs. Marc was extremely professional and made us feel comfortable throughout the process, and eagerly addressed all our concerns. We were especially impressed with David’s wealth of knowledge on a multitude of products, who not only took the time to educate us l, but to help us add some flavor and flair to our vision of our newly renovated backyard. Thank you David and Marc for making this experience so pleasurable, and helping us realize our vision. I would recommend Fortunoff to anyone who’s interested in furnishing their homes and in particular this location... and if your lucky enough to run in to David on your visit as we were, introduce yourselves and take a seat and I promise you will have an incredible experience and you will leave with a sense of gratitude and...

On JUly 29, 2017 we purchased a patio outdoor set, with a 5 year Outdoor Ultimate Furniture Protection Plan. We have recently filed a claim using this warranty. The warranty company has said that Fortunoffs agent Joanne Pucciarella entered the type of warranty we have wrong into their system so therefore our claim is denied. I explained that I have the contract with the correct warranty on it. They explained only Fortunoffs could change the information in their system to contact them. So I did, I spoke with Mark, and "Marge/Marjorie" the manager. She was unprofessional in her words and said there was nothing she could do about it. Finally after us going back and forth she said email me the photos of what is wrong and Ill see what I can do. Now, I can not get in touch with her and no response back from the emails. This is no fault of my own. I did everything correct on my end. This is pure negligence on Fortunoffs behalf. Lucky for me my father is...

I have had this set for 4 months (purchased in Metuchen) and while it states it's outdoor furniture, it is being chomped on by some sort of small animal (squirrel, chipmunk, etc. ring camera is not capturing it). There is a 20 year warranty but this damage is not covered, because it only applies to defects. This was their answer "Animal damage and weather related damages are not considered defects because the damage occurred from an external force. My sincerest apologies. We also have covers available for purchase to protect your set." Could you imagine selling outdoor furniture that is not conducive to outdoors and charging thousands of dollars for it in the process and then suggesting I purchase a cover (that should have been offered at no costs in my opinion). Really BAD purchase and extremely disappointed in FBYS response to this. They took my money and are done with...