Richard Lucas Subaru — Restaurant in Woodbridge Township

Updated. RICHARD LUCAS CHEVrolet ...the experience I had just now with one of the workers I'm not sure how they are allowed to talk to someone or put them on "punishment" (more of that later)for them speaking out on a purchase made and being a first time buyer and driver....... than I realize his last name was Lucas oh ok no wonder. family job so he feels pretty secure on his position to talk to people due to that and he's a manager . yikes. story is I see a recall on this car which was not told to me or even mentioned when getting car once I downloaded the app to use full features . Ties Tods are recall which makes everything else you can use the app not assessable . so I start asking questions because first time driver so not sure why it was not even mention to me . basically I got and I have the full recording of this exchange (always have proof or writing)... well nothing we can do , there's a recall and they don't have nothing to do with it. Nissan has recall and no solutions just going to have to wait it out.plus I had 2 kinda paint scratches that were not on listing and I was told well you can take it to Nissan and have them paint it or we can but we need your car hour a couple of hours or you do it yourself. I'm thinking people spend thousands and common courtesy is free. I'm like I put a good review and now I have to updated it I felt like I wasn't told nothing nor helped as this.... Kevin Lucas(the nephew)had his arms folded to show dominance . he was like well are you going to bad review than I'm not giving you no paint to paint the scratches and (the Punishment)walks off. I'm sure they will have their backs because I'm the customer but the recording you can hear his snakiness. the dealer Alex is great and Kenny was was helpful ever you walk into dealership and you can feel and see the dynamics.... the workers with the same shirt are hustling and working and engaging while the "bros" are just in the corner. huddled up like a locker room . I'm baffled on how employees have better customer service and patience than this manager. DO NOT COME HERE OR GO to an actual dealer they will cover your car and other issues. Here they upsell you to pay for extra warranty but have nothing to back it up if a recall is on the car. and please read the fine print look at everything and all they tell you is well..... it's used car. I thought this place was a dealership as per picture it does say dealers will fix this and paid extra monthly for warranty for a "any issues with car I can bring it in" . and make sure you have proof on anything they may say. I don't leave negative reviews but this. yikes only. a month of having this car and this experience made me regret it instantly . stay away from dealing with...

Revised review: There’s a lot to say, but I take back my original 5 stars. These guys are good as long as you are paying for non-warranty repairs or purchasing accessories. If you have a problem with an in-warranty vehicle they will do/say anything to make you pay or dismiss you. Within four months of purchasing my car from them, the Eyesight system has shut down and thrown up multiple warning lights on a regular basis. Each time the diagnosis has been different, but the problems keep happening on a car that is less than 2 years old. I’ve tried to reach out to management on two occasions; once by email and once by phone. I have been roundly ignored—nothing so much as an acknowledgment of my requests for a follow up. Last time I went in, the service reps were hostile and unhelpful from the outset. It’s clear they know I have questions, but they have no interest in discussing them. They are only interested in being smug, snarky, and rude. This criticism is particularly true of the service manager, Jason Isidoro, who has proven he is not very good at customer service, and will allow his employees to get away with behaving however they please. Since I’ve been in the waiting area so many times, I’ve seen/heard him and his employees dismiss and insult other customers with questions as well. Stay away from this place at all costs. It’s clear that the dealership has an overall management problem. Bad attitudes all around.

Old review: The Service Department at Richard Lucas Subaru in Avenel, NJ, has consistently provided the easiest and highest quality service I’ve ever received from any Subaru dealership. (I’ve owned 6 Subarus since 1997 and used multiple dealers in multiple states.) I have to drive a minimum of 45 minutes through some of the worst traffic in the state to get there. I don’t mind it b/c I’m confident things will be done well and my concerns will...

This dealership as far as the mechanics go are good. However the front end (sales) are not. My experience was the worst I ever had and I have going to this dealership for over ten years. When I first walked in I waited while another customer was being serviced. Their conversation consisted of items that needed to be fixed on their car. One item was a tire pressure sensor that was not working. Sales described the issue and price and indicated that the sensor was out of stock. The customer said they would return to take care of the issue at a later time.

Sales and I took care of my intake needs and I handed them my key. My car was serviced. At checkout, sales described the issues that my car needed and showed me a picture of the area that they were describing. I declined these services (over $3300) and then indicated that the two issues that I knew about (my husband and son are car mechanics) were not even listed, a tire sensor and exhaust. I asked if they knew which tire sensor was bad and sales indicated it would be $269 to diagnose the issue. Now, mind you, the previous customer was told which tire needed a sensor and to replace the sensor it would cost $269 (their labor cost are $269 per hour). Needless to say I was extremely disappointed, not to mention mad as h*ll and realized the dealership was not for the customer but for every bit of money they could squeeze out of you!

Not trashing the mechanics but the dealership’s business model, and I will not be bringing my car back to them for service anytime...