Taco Bell — Restaurant in Woodbridge Township

I have never been to a food establishment and been treated like this before, the staff is unprofessional, horrible customer service. I went thru the drive thru and ordered a fiesta beef taco salad, I asked them to substitute black beans for refried beans. When I got home there was no beef in the salad ( this is the second time this happened from this place), I drove back to the store and asked to talk to the manager. The boy at the register asked me what was the problem, I explained the situation and he just looked at me. I again asked to talk to the manager, he said she wasnt there, then I asked for the assistant manager. He gives the salad to a girl now they open the box and are looking at the salad. She comes over and tells me it came up on the screen substitute beef for beans , I asked her what I wanted , her answer was so you want me to add beef to the salad. I told her that I would like her to make me a new salad with what I want in it. Her answer so add beef to it. Now I'm really getting frustrated, I'm in the food business and any professional would know if food leaves the store you would never take it back to add anything. Talk about contamination and bacteria. She takes the salad and says very loudly, "alrighty now". All of a sudden a young girl comes to the counter and claims shes the manager, I told her that I was just told the manager wasnt there. I asked what was the store number, 3 employees had no clue. What a joke. I again tell the manager the story and I told her what the assistant manager said, her answer was shes not my assistant shes a shift lead, I guess her employees dont know the difference. After 15 minutes I get my salad, she sarcastically says you have a great night and laughs. This place is a joke of a restaurant. I will never go back to this place. Oh and believe me corporate will be hearing from me. If my employees acted like the people who worked at Taco Bell, they would be out of a job. This is not who I want representing my company. By the way I went home and threw it out, I was afraid to eat it, not knowing what they did...

Me and my friend went from regular to never customers at this location. I had such terrible customer service by a worker named Geroge working at the drive thru. He was giving us attitude since we began ordering and when we went to include another item, he rushed us up and told us he got it. When we got to the window we checked to see if the extra spicy potato soft taco (value menu item) was in the bag and as expected it wasn't. We told him but he forgot to add it and instead of apologizing he told us we never told him. We definitely told him but he was too much in a bad mood to listen. Then he shut the window in our faces and had the soft taco prepared and we received it and he rang us up as he already had the card, gave us the food and we pulled away. When we checked the receipt we noticed he charged us for a completely separate, expensive item but still knew what we ordered was a value menu item. We went inside to speak to the manager who was not helpful in the situation at all and completely incapable of handling the situation. As we waited for her to sort things out, a completely uninvolved worker began looking at the receipt and getting involved in the issue and shaking her head directly at me as if I was wrong for being upset at the whole situation. The managers and the employees do nothing to help the customers and do not even care do get things right in the first place so that they aren't dealing with the angry customers! No wonder lines are always long cause the orders are always messed up and they have to fix it. I suggest you avoid this Taco Bell at all costs unless you want to waste one hour and be left with cold or no food at all! (We asked for a refund after all this happened and have not...

Excellent Service at Tacobell

I recently had the pleasure of dining at Taco Bell, and I must say that the exceptional customer service provided by Maggie and her staff truly stood out. From the moment I walked in, I was greeted with warm smiles and a genuine enthusiasm that instantly made me feel welcomed. Maggie, the manager, was incredibly attentive and made sure that every customer was well taken care of. She went above and beyond to ensure that orders were accurate and promptly served. Her ability to handle the fast-paced environment with grace and efficiency was truly commendable. The rest of the staff at Taco Bell, under Maggie's leadership, also deserves praise for their dedication and professionalism. They worked seamlessly as a team, always ready to assist and answer any questions customers had. Their attention to detail and commitment to providing a positive dining experience was evident in every interaction. Not only was the service exceptional, but the quality of the food was also outstanding. Each item I ordered was prepared with care and tasted delicious. The staff's knowledge of the menu allowed them to offer suggestions and accommodate any specific dietary requests. Overall, my experience at Taco Bell was greatly enhanced by Maggie and her team's commitment to excellent customer service. Their friendly demeanor, efficiency, and attention to detail made me feel like a valued guest. I highly recommend visiting this Taco Bell location, as I am confident that Maggie and her staff will provide you with an exceptional...