As a Peruvian person I am so disappointed with this restaurant for various reasons but I will just mention 2. My family went out for breakfast and decided to come to this Peruvian restaurant. On the menu the breakfast was listed at a certain price and we made 3 orders of the same plate. After we receive the check we were charged $2 extra for each plate. We asked the waiter why we were being charged more and her answer was "oh the price on the menu is wrong, we always have issues with that". So my question is, if you always have issues with it, why is the price on the menu never changed? That means the price on the menu doesn't matter if you are going to end up charging me whatever you want. My mom went another time for lunch and ordered a fish plate. The fish, or whatever they fried the fish with, was going bad and clearly tasted old. My mom mentioned it to the waitress who then called the "owner". A woman comes out from the back and when my mom explains the situation she follows up with "so what do you want to do? Are you going to order something else?" My mom said she would think about it, but after the nasty taste of old fish in her mouth she didn't want to order anything else, and asked for the check. The owner comes back out and tells my mom "next time you order something that you aren't going to like, don't eat too much of the plate" my mom took 2 bites of the disgusting plate and put it to the side! She acted like my mom left one spoonful of food left on the plate. And she also mentions that the chef tasted the fish and thought it was perfectly fine. This business should be reported to the better business bureau for trying to feed your customers old fish and then feeling offended after they tell you the fish is old! NEVER EVER GOING BACK THERE AND YOU...
Read moreAs someone who used to work here I am highly disappointed with my experience today. The food was mid/decent, used to be much better. Service was incredibly slow when the restaurant only had 1-2 other customers. While ordering a plate we explained to her what was wanted and she looked at us like we were dumb and still gave us the wrong order. We didn’t complain because no matter how in depth we went with such a simple order of chicken she still failed to bring us what we asked for and said she was confused.
I called the store to let them know I was overcharged. Apparently, they add an automatic gratuity once there are 3 people at a table. She tried to convince me that that was always how they charged and that is incorrect and ILLEGAL. I asked to speak to the manager and every time she made it a point to tell me she was the owners wife and that she doesn’t want to argue with me, I was not arguing?? And refused to let me speak to the manager. Then told me to call back in approximately 2 weeks to speak to the other co-owner.
Wife or not, customer service should be better and bigger than her ego. Make sure you read your receipts for hidden fees. I do not mind tipping but I am not adding tip on top of automatic gratuity that was not notified to us.. especially when there wasn’t even enough adults at the table. Scam scam scam.
As a recommendation to the owner(s) - stop putting friends and family to run the business the language barrier clearly is a problem for English speaking customers and if someone is on the floor they should be able to accommodate the Spanish and English speaking customers. That way there are no errors in food or money transactions. And 2nd, they always tend to have a power trip because of the connection...
Read moreI've been here before years ago, we used to order take out regularly from here, always loved the food. Dined in a few times a well back around 2018. The portions for take out got really small at one point so we stopped ordering.
Always missed it. Now I that I'm living in the Woodbridge area I decided to go back for a dine in experience again, and it was wonderful, they did change the decor a bit, for the better might I add, and it still felt authentic. The decor is soothing, feels very cozy, we just sat down anywhere we pleased as this is a casual dining type establishment. We were helped right away, server was very sweet even though she did not speak very much English it really wasn't an issue as we already knew what we wanted. We ordered, waited maybe 10 or 12 minutes and our food came to our table, the server gave us all the sauces we needed, everything was hot and delicious just as I remembered it! Very great flavor! We had Lomo saltada.
This place has been consistent over the years. I noticed it's a bit pricier than it used to be but that makes sense given how the cost of even has risen exponentially over the last few years. Still very fair price for what you receive. Cozy place, nice Spanish music playing in the background, very nice...
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