Starbucks — Restaurant in Woodbury

The most passive aggressive service I’ve ever received. I mobile ordered two of the same drinks. I completely understand being a barista isn’t easy, but when I pulled up, I was handed two hot coffees—even though I had clearly ordered them with salted caramel cold foam on top, which one would reasonably assume is for an iced drink.

I asked KINDLY if they could be remade, and instead of even acknowledging me, the barista snatched the drinks back, slammed the window in my face, and made me feel like a complete burden. When she finally handed me the corrected drinks, I apologized multiple times and thanked her at least three times for remaking them.

Later, when I looked at my cups, I realized they had written a snide note: “N(ice) Choice.” That is absolutely unprofessional and frankly insulting. If this had been my mistake, I would’ve accepted the inconvenience. But instead, I went out of my way to be polite and apologetic, only to be met with hostility and mockery.

I spend money at Starbucks every single day—sometimes twice a day—because of the long, demanding hours I work. For a loyal customer to be treated like this over such a small issue is beyond disappointing. This wasn’t just a lack of awareness; it was deliberate rudeness. I was left feeling embarrassed, unwelcome, and completely disrespected.

Starbucks needs to take a deeper look at who you are hiring and how they are treating the very consumers that keep your doors open. I am now purposely choosing to drive 5–10 minutes out of my way just to avoid this location. No loyal customer should ever walk away feeling the way...

This is the normal Starbucks location I go to in town. I’ve personally worked in customer service before, so I understand things happen. However, the other morning was different. I mobile ordered a coffee when I was still at home so it would be ready by the time I got there since I run in before heading to work. When I got there, it wasn’t ready.. I decided to stand and wait with the others who were also waiting. At this point, it’s been 15 minutes since I ordered and didn’t want to be late to work. All I ordered was one coffee. I politely asked the employee how much longer she thinks it would be, she instantly got an attitude and said “i’m only 10 minutes behind. pull up your order” so I explained that I believe it was closer to 15 and showed her my online receipt for my one coffee. She replied “you only ordered 12 minutes ago.” and I said “Again, I just wanted to know how much longer since I’m headed into work.” and she ignored me, quickly made the drink, and instead of handing it to me, she slammed it on the counter and walked away again. I didn’t catch her name, but that was the worst customer service I’ve experienced in a very long time. I will no longer support...

I had a misunderstanding this morning with one of the baristas working the drive-thru. She accidentally put my three coffees on three separate transactions when I told her I had three coffees to order, which was totally fine! I'm sure I just confused her when I said I had three things to order. But when I got to the window and explained that misunderstanding to one of the other ladies working the window, I said it would be totally fine if they consolidated the orders or they could charge me three separate transactions, whatever was easier for them. The lady who took my order got really upset, annoyed, and just stared at me rudely until I left. She even raised her voice to the other girl working the window, who was more than happy to fix the issue, "Well, SHE said that's what she wanted." And got very defensive. Then when I got to work, they messed up 2 of my 3 coffee orders. For example, the iced White Mocha I ordered ONLY had milk and coffee in it - bleh! I've never written a bad review before, but I've never experienced such rudeness before over something that wasn't even a big deal to begin with! I really didn't care, but apparently that barista had a BIG...