Amato's Xpress — Restaurant in Woodstock

Stopped in to use bathroom and smelt the food and decided to grab lunch. They have a great menu and a lot of it looks yummy. I walked over and I stood at food counter for 5 mins waiting to be served. I was completely ignored by the 2 ladies working. I even made eye contact with both and still neither helped me. I finally noticed an ordering kiosk and was quite irritated that the employees never asked if I needed help nor tried to point me in the right direction. I placed order and then waited. I ordered a veggie Calzone, I had marked special request cause I desired sausage to be added (special request was the only "addition" type button), I had to wait around 10 mins not bad at all, but I was never asked about special request and when I asked one of the employees behind food counter about it, she comments it's already been made sorry.. sorry I have been ignored and then my special request wasn't considered and now I have to deal. I was not thrilled and if I hadn't had to be somewhere that day I'd have spoken to the manager. Other than employees at food counter the food is great and the other employees...

The sandwiches were great but that is all! I picked up the menu, was advised that they "have everything except the pasta" and headed for the office. When we were ready to order I was surprised to find that there was no telephone number on the menu!! I drove to Maplefields, which is where Amato's is located and was directed to a touch screen to place my order. Paninis apparently are not under "sandwiches' nor are they under "hot sandwiches", in fact they are not in the computer at all! I had considerable help from an employee, who could not locate them at all. Finally, the person behind the counter took my order verbally and then advised me that the Panini I wanted was not available. The product is good, the service...

We should have known something was up. When we told the guy working we were surprised and excited to find an Amatos. My girlfriend is from Maine and loves Amatos Andi have grown to like it a lot as well. The guy working there then told us he didn't know why people loved it so much since nothing about the sandwiches were special.

We had just had breakfast a little earlier so had them to go and asked for oil on the side. Later when we stopped to eat. My girlfriend had ordered a salami and cheese. She got pepperoni. And oil in the sandwich. I had no oil on the side or on it. But by this time we were a 100 miles away and starving.

So I guess we learn what was really not special about that Amatos. The dude making...