Dunkin' — Restaurant in Worcester

Let's break this down on this Dunkin for starters this Dunkin Donuts the atmosphere was pretty good it was not crowded but the person who attend me in the front wasn't that really polite it was more attending their cell phone then taking my order at the same time was a little bit off because soon as it was done taking my and my wife and my dad's order it was more important to run to their cell phone and go on the side but I cannot say enough about the other person who was really on top of my order was ready on top of helping me and every detail of my order and on top of that everything was nice and fresh and it was nice and hot I cannot complain about her she was very polite and very well opening at the same time the place was very clean very organized and like I said in the beginning it wasn't crowded but I do recommend and hopefully you will find a better chance of bumping into somebody we're better friendly atmosphere and will help you feel much better than what I...

I know the workers & dunkin don’t care about these reviews & it also won’t prevent people from going there but this is just going to make me feel better 😂 the worker at the cash register in the drive thru (glasses on) - did not take my order at the speaker (I ordered my coffee & bagel cream cheese lightly toasted with another worker) & I thought the girl at the register was confirming with me if I wanted my bagel toasted and I said yes lightly- I notice they weren’t putting cream cheese on it & wrapped it up and tried giving me the bag so I said it’s suppose to have cream cheese as well. & the girl with the glasses said “now you want to open your mouth” and then proceeded to say “I asked you twice” when she didn’t lol. She asked me once & I thought she was confirming if I wanted it toasted or not. This is not how you treat customers-maybe coworkers should communicate? Idk hope she has a better day. I’ll be...

Still sad you don't carry beyond but that's a aweful corporate decion that was made.

To update my review,

Lazy. I'd like to add that this location RARELY has sunrise batch. It's 8am. There's no way you're out of stock. I was told you just don't make it because it's not popular. If it's on the menu, it should be made... whether it's wasted or not. You all account for coffee waste all the time so I'm not sure why you choose not to make something that's on the menu.

Cold undercooked food. My sourdough breakfast sandwich was given to me cold. Bread not toasted just a little west from steam... bacon was soft and barely warm, cheese- unmelted and warm eggs. I would have waited an extra 5 min for a properly toasted hot sandwich.... line was so long didn't bother to get it re made. I'm used to being disappointed.

Friendly staff though. My coffee is always...