Baskin-Robbins — Restaurant in Worth Township

I go to this Dunkin Donuts all the time and the only thing I can say is that you should always use the drive-thru. Every time I've gone inside it's been terrible. Today I went with my brother and I asked for a medium hot latte and a medium cold latte. The girl behind the counter had no sense of customer service. And the rest of the staff didn't look so hot either. There was barely a greeting and no sense of urgency whatsoever. We were asked if we would mind waiting a few minutes for the machine to be clean and we both said no problem. We just sat down and talked. But after having waited probably a little under 10 minutes we finally got our orders and they were both completely wrong. Not just a little wrong, but completely wrong. The girl looked seriously confused and irritated that I clearly wanted different drinks. After waiting again for them to be corrected she then came to the counter and try to charge us again and for almost twice the amount. I told her she already charged us for the first drinks and that even the new Total was too high because of the special running. The girl clearly rang us up the first time and yet somehow forgot in that 15-minute span that she did. So she got two different employees to try to come over and look at the register to see if she had actually charged and I paid. Well the last employee was clearly frustrated and after a few attempts just gave up and told us that it was fine and to go ahead. It was still super irritating because not only did we have to deal with all of that mess but even the second drink that she made for me was wrong in that it contained things I did not want and that I mentioned I did not want the first time. If this was a one-off thing I would never write a review based on it. However, like I said, it's every single time I go inside instead of the drive-thru. Their focus clearly is on moving the vehicle through the line quickly instead of providing customer service to the face-to-face individuals who decide to step in. And...

I had a horrible experience here. I used to be a regular at this location, but it seems the staff truly don't care anymore.

My wife and I went to this Dunkin donuts for the girl scout cookie flavored coffee. The guy working behind the counter had no idea what we were trying to order, despite it being on the giant sign behind him. His expression somehow said "I don't know what I'm doing," and "I don't care," at the same time. He walked over to the other 3 people standing by the drive thru window, laughed with them for a few minutes, and then another girl came by and finally took our order.

Please have fun at your job, that's important! But you still have to TRY and pretend you care about the customers.

We were the only ones in the store, and it took about 15 minutes to get our coffee. Thankfully there are other coffee options nearby. The coffee was delicious, but the service was too...

Was good location, key WAS. The last 6 attempts to get dairy free gas to gone well, at all for that matter. First time they happened to be cleaning the "machine" not sure what machine but assumed innocence. Each time after that they haven't had dairy free in stock. We won't be back...

Good customer service, a little slow inside but drive thru was moving. I came inside to be slow anyway so worked out lol. Ice cream for the family and everyone was happy. Just over $20 for 5 of us. We come here once and awhile as they are on of the few places who serve dairy free options, currently this place had 3 I think. A new flavor was recently...