Chipotle Mexican Grill — Restaurant in Worth Township

I think some of these other reviews are unfair. I've been here a total of 4 times, 3 times within the past two weeks and have been coming here because I was given a gift card. This location has opened a couple of years back and I am right now enjoying a burrito from there. Sounds like some yelpers here only went there once or twice and/or have caught them on bad days. They could have been busier than usual. It happens. Have we all not had heavy days of chores? Perhaps they have a bias in comparison to other places. Like they know someone in another Chipotle they frequent who plays favorites and caters to specific customers i.e. them. But this is just speculation. I purposely waited until I visited this place multiple times at various times of the day to make valid judgments and post on here. I'm a stickler about being fair and I feel some of these reviews are too harsh and exaggerated.

1. It seems others have this grandiose expectation of restaurants to be automatically clean all the time. Each time I went there, I actually checked to confirm these claims on here. I went late morning, afternoon, and near closing time. I have not seen any dirty tables and if a spot was missed, it wasn't like a landfill. Simple oversight. To spot a piece of meat between seat crevices and what not suggests you are an overly critical individual who is a perfectionist. Perhaps you have bad-timing and caught some patrons leaving the tables as you came in so the window to clean the area is short. Again, this is a restaurant. They can even miss things in an OR. The people who work there are only human. They do their jobs as best as they can. That's like expecting doctors to cure cancer all the time. This observation is unfair.

2. The chicken is grilled so it's going to have some char. It's grilled chicken. It didn't taste burnt though. Some may have more sensitive or picky palates. The brown rice is actually delicious. I'm usually apprehensive of ordering brown over white, but the burrito's flavor wasn't really impacted negatively by it.

3. The staff can be shy but they are friendly and obliging. The last visit, they loaded up my burrito with so much meat because one person made it for me. This visit, they didn't put enough because a different person prepared my food. So I asked for some more meat and cheese and they didn't try to Quiznos me and charge extra. They were happy to do it. Speak up and offer a little guidance. You're literally right there in front of the sneeze-guard watching them put it together.

4. I'm not really a drinker but I do like the fact that they have alcohol and sparkling juices there. Not many fast food joints do that.

5. I like that the meat doesn't have too much fat or cartilage on it. Usually, when I get a burrito from a ma and pa place, I expect to bite into something rubbery. Had that few times with other fast food joints. Not a single time did I experience that. I also like that the meat is cubed. I don't particularly enjoy the texture of pulled meat which they did offer in pork and beef. They also mixed and matched my meat. I like to order half chicken and half cubed steak which is the spiciest meat in their selection.

6. They're open decently late, 10:00 PM at this location. That's good for someone like me who can only snack but then get major hunger pangs later in the evening.

7. The interior of this place was decent. They have large pane windows that actually gives you a clear view of the scenery in the lot. I like that I can sit there with lots of natural light entering as well as being able to observe my vehicle. Ceiling was tall enough too.

8. My only gripe isn't the place itself but the fact Chipotle in general doesn't have more variety on their menu. For example, the chorizo is pork which I feel alienates kosher customers since I know for a fact that there is soy and beef chorizos. The sofritas (tofu) can go well with soy chorizos. No ground beef either. Hence why I only gave them 4 stars. Aside from that, the food actually fills me and keeps me content. It's quick to make when...

UPDATE - After reaching out to corporate they were VERY understanding and apologetic!! They understood the whole point of ordering online was to AVOID THE WAIT!! Not only did I get 3 free meals but the entire Management Team would be notified. Very impressed and pleased with there response- especially since it was acknowledged and handed we within an hour of my complaint.

10/7/21 - Regarding Confirmation Number G6G-8AE/ Location: 108th & Cicero, Oak Lawn, IL

Before I begin, I would like it to be known from the start that I did ask to speak to a Manager (so as to avoid involving Corporate), I was told that the woman I was speaking to was the Manager. I asked for her name and she said Eureka? When I asked for HER Manager, once again she responded - she was the Manager. I told her there has to be someone above you, but she said there wasn't. I find that hard to believe as EVERYONE Reports to someone. I’ve been in Corporate America a long time to know that we all report to someone. She made it clear she was not going to provide me with anyone’s name who had more Authority than her.

After a 12-hour work-day, I placed an order online for 1 Barbacoa Bowl. The pick-up time was for 6:10pm. There was no indication upon placing the order to expect extensive delays. I did not leave with my meal until 6:40pm. A 30 minute wait may not seem like a big deal, but my time is valuable. Not to mention standing for 30 minutes with back pain and a soar arm after getting my flu shot was no fun.

While waiting, myself along with other Customers who had also placed & paid for their orders online began noticing that walk-in Customers (who had not placed their order Online) were able to walk up to the counter after a brief wait in line... place their order... and walk out with orders in hand... meanwhile... those who had placed their orders some as early as 5:30 pm (per my conversation with others) were STILL waiting!

I finally approached a Customer getting ready to place his order and asked if I could ask a question to the Woman behind the Counter (Eureka - the Manager).. He had no issues. When I asked why are there such extensive delays and why were those walking in getting their orders before those who have ordered online? Her response was "There not. I'm taking one order at a time." I told her "Yes, they are... we all have been watching and discussing it and all agree that those coming in off the street are getting served first." She again disputed what I was saying. That's when I asked for her Manager, and she said she was the Manager and there was no one else I could speak to.

I understand there may have been a staffing issue. They may have been short. However, why continue to take money from paying Customers when they can't keep their end of the deal. To me that's very unfair, and is a form of fraud. Had I known the true state of this Chipotle I would have taken my money elsewhere.

This experience ruined my entire evening. I never got an "I'm sorry"... "can I offer you chips and guac on me as a token of my appreciation for your wait." ... or better yet.. "Your meal is on me due to your wait." Nothing - but " I could care less" attitude.

Although the damage is done, I would hope to hear something from Corporate on...

UPDATE:I didn't realize I wrote a horrible review 2 years ago. Well here I go again. Maybe I just need to start going to Qdoba or Sweet Green. So I literally just left and it was so unorganized. The line was out the door and there was only one person. When it got time to pay, the cashier was rarely where she needed to be because the people fixing the bowls or burritos needed something or there was no organization for picking up online orders. Then the Black guy making my two bowls rushed me and was flustered and frustrated. Maybe he needs a day off. Funny, he rarely had time to breathe in between asking if I wanted corn or sour cream but took his time yelling down the line as I'm talking that I got extra stuff and needed to be charged. I got extra rice and usually they don't charge me but today they did. I've been coming to this location on and off for the past 13 years and I can count on one hand how many times I've been charged for extra rice. Like make up your mind. Either you are going to charge for extra rice or extra cheese and sour cream or you're not. I shouldn't be charged cause today y'all feel like making a few extra dollars. Oh and the cashier she put my food in the bag then set the bag right next to her so I had to reach across and get my own bag. Funny when I go to locations where there are mostly White workers I don't go through that. Just saying.....

TWO YEARS AGO I wish an option of no stars was available. I’ve been coming to this particular location over ten years and I have never been so disappointed. I don’t know if they’re hiring people who don’t want to work there or if they need to let some people go. My burrito bowl had rice that still has uncooked hard pieces, I asked for medium sauce and wasn’t there, asked for mild sauce and had 3 small tomatoes, I asked for extra steak and got under cooked chicken. I asked for 3 hard shell tacos and only got 1 taco that was made sloppy. Everybody stop going to chipotle. I’ve been to 3 locations and they are very poor. Qdoba is...