The very nice older black gentleman that seated and served us was very very kind, attentive, and polite. That morning my service and food was excellent, and we ordered the same exact meals the next day with a bad experience. The other older gentleman there with the mustache however was not very nice, told me to seat ourselves because he was busy on the phone (not a problem, I picked a table against the wall to be out of the way), refused me a to go box when we had more than half of a meal left saying they don’t do that there but brought the only other table there boxes when she asked, and would fill their waters and coffees before they were empty. But wouldn’t fill my water until towards end of the meal and only because I asked, and it was very hard to get his attention. I understand being busy or having an off day, but this is almost every interaction with this individual from the first time I called to order. He always has an attitude if I order over the phone to the room, and it has gotten to the point to where I actively avoid eating there even with our food allowance (and this being the only option with that allowance since I’m stuck at the hotel) if he picks up the phone as my quality of service and food and the interaction altogether when I go through him feels very disrespectful. I’m not a confrontational person so I don’t say anything in return to this type of treatment while it’s happening. It may have been because I was in casual clothes (sweater and joggers) early in the morning after working all night and then writing a 30 page paper before coming down for breakfast, but I didn’t exactly look homeless. I did not tip the time of bad service as they have it posted there is an automatic 20% gratuity added to all checks, but I otherwise ALWAYS tip dining in in addition to the automatic 20% charge… very disappointed for this being such a nice hotel the type of treatment I’ve received from him this week. I was going to hold off until check out to say anything or leave a review to avoid any sort of retaliation because I have to eat there for the next couple days, but today was the icing on the cake and it seems I’m going to receive bad treatment if he’s there regardless of how polite I am. Everyone else there is wonderful, and I recommend eating in as opposed to having it brought to your room as the food is much better and is always...
Read moreReally had high expectations for this place. We had a 11:30 am reservation and was told brunch is over at 2:00 pm. We were seated at an end table for (2) . I asked if we coild be seated elsewhere as I don't like the fact people walking past my table whe we're eating. Lots of seating available and we were told no. We just stood waiting for instructions of how to order from menu. Sooo... we go to bland buffet. I ask a waiter is this there is all to this? He said we had order from the menu and it was extra. My husband ask how much we're we paying? I tell him and he say lets go. Because it's Father's day we can't get reservations so we stay. It took forever and a day for service from a waitress. No other waitress would help. I literally choked on my food due to waiting on orange juice. Now I'll say the bacon is the best on this side of heaven but what makes the visit horrible is barely no service. Food is luke warm, that the butter does not melt on the toast. It was no where near crowded, empty seating all over. I counted 3-4 waitress and they didn't want to bring juice nor did they offer water. If you got all day to wait on water , orange juice let alone the menu, go for it. We were not told there was a service fee! On a $50 bill our service fee was $10.00. We decided before we got the bill the service and lack of no waitress no tip required. Had to find bus boy to take dirty dishes. Husband got ahold of waitress and before he could say orange juice she left and never returned. Service needs to...
Read moreSo I visited south side social while staying at the Hilton this week. I thought I would try the restaurant as the last time I was here they were remodeling the Hilton. Let me say that the place looks great and they should be proud of that. The waitress was very friendly and the last time I was here she was my bartender and friendly then too. As to my experience..... it was long, not by choice. Not because of the quality of food or staff, but the wait. I arrived at 7:20 and ordered a water, deviled eggs, Brussels sprouts, wings. I was traveling for work and needed something quick so I selected a few appetizers. I ordered within 5 or so minutes. At 7:50pm I received my deviled eggs. They were not great. You get 3 halves for $6. The filling was a little runny and strong mustard flavor. I like a touch of mustard in my deviled eggs. It thought it was a bit much. Still ok, nothing to write home about. Then was delivered my wings at 8pm. You get 8 wings for $12. Good flavor, no complaints. Then I finally received the Brussels sprouts at 8:25. they are $6. They were actually delicious and I received a large portion. Crispy on the outside and cooked perfectly inside. Some of the best I’ve had. As you can see from the timeline and my post I’m still here. 1 hr and 20 minutes for 3 appetizers that were delivered in 3 stages almost 30 minutes apart.
Also, there is only 7 people at the restaurant. There is 2 guys to a table by me that ordered before I got here and just received...
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