Auntie Anne's — Restaurant in Wrentham

Auntie Anne’s - my daughter’s favourite place for pretzels. But what an unpleasant experience at the Wrentham Outlet mall in Massachusetts . The crew was not sure of the ingredients and the manager said it contains eggs. When we said that my daughter is allergic to eggs but she usually eats the original pretzel, the manager rudely said, ‘Then why ask?’ Does he not know that it is protocol to check every-time and inform the server every time about food allergies? And when I insisted he rudely dropped the ingredients list on the counter. Obviously my daughter didn’t want to eat the pretzel anymore. Very poor attitude of the manager and no consideration at all. This incident happened today on 28th April ,...

This one star review has nothing to do with the quality of the food, we’ve loved Annie’s for a while now. However, for some reason the staff at this particular franchise takes zero initiative to be prepared for incoming patrons. On multiple different occasions I have gone to this establishment and have been told certain routine items will be a 15-25 minute wait. AKA they were unprepared, unmotivated, and unfriendly when delivering this news. It was an 85 degree day, there is absolutely zero reason that soft serve ice cream shouldn’t be available and ready to serve, ESPECIALLY during peak shopping season. These workers need a...

Honestly, I’ve never left a review before but my experience with an employee named Chris at Auntie Anne’s was so bad I had to. Chris had the worst attitude I’ve ever dealt with in customer service. I asked a simple question about the menu and he acted super annoyed, like I was wasting his time. He rolled his eyes at me, and was rude when I ordered. I’m 25, I’ve worked in food service before—I get that it’s not always fun, but there’s no excuse to treat customers like that. It completely ruined the visit, and honestly, I won’t be coming back to this location if that’s how...