I've been coming to the Continental Tavern for many years, probably close to 20 at this point. It's always been pretty good until my most recent visit. We had a relatively large party, so they put us in the smaller room upstairs. We brought my four month old baby with us, and put her in a high chair between my girlfriend and my brother at the end. One of the waitresses accidentally knocked over the high chair with my baby in it. I've never heard her scream so loud and so full of pain. The waitress immediately ran away, no apology or anything. A second waitress told us she was getting a manager. The manager came upstairs, but once he saw my mother, girlfriend, and younger brother hysterically crying holding the screaming baby, he kind of just lurked in the room. Clearly uncomfortable and unsure how to handle the situation, he paced back and forth and adjusted the place settings on other tables. After about ten minutes of lurking he finally introduced himself and asked if there was anything he could do. We asked him for some time to calm down and we'd let him know in a bit. He never came back. After everyone calmed down, we tried to eat. I ordered the wings, and they were super dry. I couldn't finish them. My girlfriend and aunt were too traumatized to eat much, my uncle and step father's sandwiches were also incredibly dry and weren't finished, and my mother's sandwich had a hair in it. They took her sandwich away and brought her another one, but it was completely wrong. At that point, my mother said she'd bring it home and someone would eat it, where it be one of us or one of our dogs, but it wasn't worth the trouble anymore. I probably wouldn't have written a bad review about just the dry food and the wrong order with the hair, but this experience was truly terrible at every turn. So when it came time for the bill, we noticed that the sandwich that had a hair in it and was wrong was deducted, but only $13 out of $16, so not even the full thing. Thoroughly disappointed and disgusted with the entire experience, we just paid it and left. I just wanted to get the baby home, but my aunt wanted to make sure the manager knew how disappointed we were with everything. When confronted about it, he justified it by saying he took off that once sandwich... We told him that he took it off because it was wrong and had hair in it, and that it wasn't even 100% of the cost of that item, and that we were hoping he would do something to rectify the situation with our baby. Just because she wasn't critically injured doesn't mean you're not responsible for what happened, and doesn't mean we're okay with the situation. All he said was "I'm sorry". He clearly didn't really care and just...
Read moreDecided to take my family for a day out in Yardley with every intention to eat here for lunch. The very SECOND I pulled into a parking spot, the owner hounded and harassed me to move my car because he asked me was where I was going and I was honest telling him shopping first. I don’t think he took a second to breathe without threatening to call the cops and tow my car if I didn’t move it immediately. He lost probably a solid $500 ticket in business that day along with a repeat customer for his nasty attitude and assumptions. Had an AMAZING lunch at the Vault instead— so thank you for that!!!! It’s so incredibly crazy to me that a business owner can react the way he did, get away with it on pure emotion and scream and yell at innocent civilians; whom were nonetheless planning to eat at his restaurant!!!! Extremely poor customer service and ownership— and apparently all of Yardley knows it. You are not it sir.
Since I can’t respond to the response, I’ve decided to take the initiative to edit my review and respond here…
The absolute ONLY person with entitlement issues is the owner of this restaurant. Before you try to save yourself because of a terrible review, put your reading glasses on and read it carefully (along with your “footage”). This owner STRAIGHT UP ASSUMED that I was going else where because the very first words out his mouth were “Are you going to the dress shop?” the very second I parked. Where’s that footage?? All you saw was red in everyone who parked in the FOUR spots.. and if you’re so worried to have parking spots, maybe opening a restaurant on the corner of a 4-way intersection was a bad decision and there are Z E R O signs of reserved parking for this restaurant. Try taking some accountability on your actions and maybe you wouldn’t have so many issues. Just...
Read moreBittersweet. Sweeter than bitter by a large margin. In the late 1960's to early 70's I frequented Yardley to hang with schoolmates and on a couple occasions stopped in for a bite to eat. Being "underage" at the time it's possible I wasn't able to fully appreciate the atmosphere. I was 20 when I had my last bite there in 1975. A friend was having a dog groomed on East Afton and invited me to join her for drinks as her pup was groomed. For reasons associated with medical issues (I can't eat solid food or speak) I have avoided restaurants, bars, live entertainment like the plague. But for the sake of old memories and out of curiosity I accepted the invitation. We arrived at 3:30 and grabbed a table close to the bar. It being a Friday, I observed as the crowd grew to what seemed maximum capacity. As I enjoyed my drink and immediate company I was drawn to the menu, just to see what I was missing. I was very impressed by the attentiveness of the staff. We were greeted and served our first drink by the barkeep, who had to come from behind the bar to greet us and take our drink order. The wait staff assumed duties when the crowd grew to capacity to ensure continuity of service. All that was required of me was to enjoy my drink and envy the crowd for it's friendly conversations and communal interactions. My visit left me with a goal in mind. I told my friend as we prepared to leave that I was going to consult with my surgeon and do whatever is necessary to allow me to eat solid food again. At which time I'm going to return and have my way with that awesome freaking menu. Fugging torture sitting there with that damn menu...
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