Beach-themed chain known for Baja-style fish tacos & Mexican-inspired seafood entrees.
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4 weeks ago:I would usually give this particular location four and a half Stars comma however, today it was exceptionally bad. I ordered two kids quesadillas and a classic shrimp burrito with very minor substitutions. The order took over 25 minutes. As I sat with my Restless kids waiting for the food my son complained of freezing so I sent them out to the patio.I then witnessed a poor customer who returned his salad two times and finally asked for a refund. When I received my food all of the shrimp in my burrito were charred to death on one side only. I had to spit out several pieces of the shrimp just because I couldn't even chew through it. Come on Rubio's I know you can do better than this especially in this location. TODAY. Not busy at 12:35 pm on Sunday. Restaurant was clean and food was fresh. They...
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It would be ideal to get what is stated on the menu. Several times I've ordered food from this place and have not got what's been advertised. This time I Order the lime quinoa Bowl. It's supposed to come with avocado. I had to walk back in and ask for them to give me some avocado because there was absolutely none on my bowl. The staff could be a little nicer too. They took a couple minutes to come out and bring me less than a quarter of an avocado and did not even apologize. This is also happened with the shrimp Bowl. I was given 4 pieces of shrimp. I wouldn't write about the mediocre service, more that I am just not getting...
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I'm updating my earlier review to say what a HORRID experience we just had. Take out order was completely wrong, which, of course, we didn't discover until we got home.
I called to explain the problem, but the cashier couldn't understand what was wrong.
I'm not sure how the three fish tacos -- which were supposed to be plates! -- and one shrimp plate and a langostino taco came to nearly $50. SRSLY? And these people are getting $20 an hour?!?
So now I have to figure out how to feed the people I bought FOUR plates for, from barely two.
You completely ruined my previous experiences, and I'm VERY unlikely to be back. Just...
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