I got here tonight and placed my order at 9:15pm. I had time to talk with other customers, go outside and smoke a cigarette, and watch 3 innings of baseball. I just now got my food and all I asked for was half a slab ribs leg thigh combo with fries and o rings sides and a fish sandwich. I got my order at 10:20pm. I also asked for the ribs with mild sauce and family style. No cut and got spicy instead. As a former employee i always talked the place up but no more. Dont know whats up with Charlies standards but they have dropped severely.

Update: Got home to see that my fries, o rings, and fish weren’t prepped crispy how I asked, and the chicken was lukewarm at best. I no longer recommend Charlie Staples unless he gets his crew some more training. I can now understand why so many employees don’t last long here. Food standards have gone down as well as employee moral.

Update

Charlie is under new management so I decided to go back and see if anything changed. In all honesty I didn't even try the food as it all smelled as if it was cooked in old oil that hasn't even been changed in a while.

The girl on the register I had to tell her twice what I wanted and she doesn't know the menu at all cuz I asked if the Staple sauce was spicy and she said they had Staple sauce, Mild Sauce, and Hot sauce. I repeated my question and she said the same thing. I asked if the Staple sauce had any spice cuz neither my mother, father, or myself can eat spicy food or sauce to which I didn't let her respond and just said "No sauce on anything" just to be safe. I also asked for the 1lb brisket and she rung me up for the lesser plate without me knowing as the screen that faces the customer was blank and not showing anything.

Once the time given of 20 minutes passed I walked up to the counter to get my families food. I'm guessing it was either a manager or the owner who was assisting me that opened the plates to show me it was what I ordered. When I asked about the coleslaw he showed me something that didn't look like coleslaw and was wrapped like a fortune cookie. I was also shown the brisket I asked if that was the 1lb brisket and he said no to which I said I let the girl know I wanted the 1lb brisket with no side and no sauce. He turned and asked the kitchen to get him a 1lb brisket plate in a manner that sounded like he just didn't wanna be there. Yes, he was talking in an ear piece to the credit card machine company about his card machine being down but that's no reason to take out your frustrations on your staff. Very unprofessional.

I didn't wanna deal with it no more and just asked for a refund but did let him know that my family had already started drinking our sodas so I'll pay for that but I want a refund on everything else. He starts doing stuff on the register and tells me that my refund is $7 and some change to which I tell him he is wrong, show him my receipt, and also tell him that I paid cash and with a $100 bill. Again, if looks could kill I would be dead but he ended up giving me a refund back in cash after I reiterated that I paid in cash and showed him the receipt.

What I could to describe this place is that it has gone downhill and worse than when it was owned by Charlie himself. I do not recommend this place at all. I could open and sliced bread stand, have better customer service, better food, and treat my staff better than what this place has going on for them. In all honesty just close your doors and don't do business at all until you learn what business and respect is. You're better off going elsewhere for really good bbq like Libby's BBQ on Mahoning