Chipotle Mexican Grill — Restaurant in Youngstown

9/25/24 Customer service including the manager is horrible. Service worker (not the one that was preparing my food order - it was the service worker that was taking the payment for food ordered) reached over my uncovered food order - when I informed him that I did not want order due to him reaching over food I ordered instead of moving it aside, he looked at me than stated in a very rude and nasty tone of voice "What in the hell is wrong with it?" I repeated myself again (not raising my voice nor using profanity) that due to him reaching over food that I ordered, instead of moving it aside, I did not want it - anything from his arm could have dropped in the food that I ordered. Another food order was prepared for me but due to service worker (one that was taking the payment for food ordered) being very rude; also, the uncaring response from the manager once incident with service worker was reported to him - food order was cancelled. No apology from service worker nor manager - both appeared to have no respect nor valued me as a customer. Service worker was unprofessional when he said to me in a very rude and nasty tone "What in the hell is wrong with it?" when I had previously informed him the reason I did not want food that I ordered. The incident was reported to manager while I was still in Chipotle; however, it appeared to me that he (manager) was ok with what the service worker said to me and the tone of voice used. In my opinion, a manager should have higher standards for himself so that he is capable of setting a good example for his/her workers. Manager could have said "I am sorry for the way you were treated or spoken to by the service worker or even offered a $1.00 off next order from Chipotle; or something on that line; instead, manager appeared to be pleased with the rudeness of service worker towards me as a customer. I will not recommend Chipotle on Wick Ave Youngstown OH to anyone and I will not go again. Ones first impression and/or how they are treated in a place of business is the one that is forever embedded in the mind. Note: food ordered was set aside uncovered due to vegetables ordered to go on top of food ordered had a few more minutes to cook...

Ate here on July 11th and had my best Chipotle experience ever. So, we stopped again on July 20th as we were returning home from our trip. Was really looking forward to having another great experience, but that was not the case. Different day, different crew, totally different experience. We arrived just after Noon, same as the other time. The restroom was still out of order - fortunately I remembered the code and it wasn't changed since my previous visit. Some of the employees were working hard and others were hardly working. The front cashier did very little to help anyone else - she stood around a lot. The guy filling orders in the front repeatedly had to go to the drive through station to get steak. When the gal working drive thru had to inform the grillmeister she had one order of steak left. Needless to say the line moved slowly this time. The whole time there was nothing being cooked on the grill. Instead of immediately responding to her request for steak, he had time for a phone call and talking to the guy filling orders in the front (the way it looked to me, he was talking about his co-workers. If I was the manager or owner, I would fire his a__! No teamwork like the previous time. Finally, the grillmeister takes his sweet old time getting his gloves on and pulls steak out of the pan and starts cutting it up. Who knows how long it was sitting in the pan. I noticed the food didn't taste like it usually does - too much lime! I now see why others are writing negative reviews of this place. They need to clone the crew and their methods from my...

Worst chipotle around tri county area. I've been coming here weekly since this place opened. One day...the store decided they were no longer going to make the fresh brewed ice tea. When it happens , it must be a special occasion since it's about 1x a year. The dispenser is still in its righteous place but empty 🫗

Last time they ran out of taco shells at 1230PM and since the register was down for over fifteen minutes -- they asked me to order via app. Funny, how can I order when I barely have service to load. "Join the wifi..." a chipotle team member urges me to do, "..We don't have a wifi we rip off our neighbors you can join theirs"

A lot of times there will be eight people working in the back and I stand there, being ignored, while team members play a game of who can outlast the longest before we have to take care of the customer. Do not order the steak.

I've quit coming here. I recommend going to hot heads. Soon as I walk in I'm greeted by the entire team and I'm...