Arbor Brewing Company - Corner Brewery — Restaurant in Ypsilanti

Came on a Friday night, it was kinda busy and we were told a 40 minute wait for food which was fine and understandable - food ended up being over an hour but was still fine because we were sitting outside and ordering drinks. When the food came, there was a LONG HAIR in the salmon sandwich, we had to take it to the bar to send it back and whoever was behind the bar just took the plate and didn’t say anything after we explained there was hair in it and pointed it out

I want to note that we live near and come to Arbor Brewing a lot and work in the service industry, we were very kind when explaining there was a hair in the food and in no way gave anyone a hard time about it when we sent it back.

After another 20 minutes, a woman brought out another salmon sandwich to us without saying anything other than “did you have a tab open” and when I asked if she was a manager, she said yes, rolled her eyes, and immediately walked away. No apology or anything, just super cold and spoke like 7 words to us. We don’t understand why we were treated so coldly over a hair being found in our food??? No apology at this point?

I walked up to the bar and asked for a manager because we wanted a to go box too and I spoke to Trevor who was very understanding and kind and apologized and gave us a gift card. However, the manager who brought out the second salmon sandwich, KELLY - was standing behind him and rolling her eyes AGAIN as we explained we felt it was odd that no one apologized or said anything after we waited an hour for food with hair in it, she then very rudely chimed in that she was on her way to bring us a gift card but okay why wouldn’t you say anything when you dropped off the second sandwich in the first place? I have worked in the restaurant industry for over 10+ years and Kelly’s customer service as a manager was INCREDIBLY embarrassing and uncalled for.

She looked at us like we were the problem for pointing it out. She was completely unbothered, dismissive, and rude

The lack of basic customer service was astounding from Kelly.. A manager who can’t take responsibility or even muster the decency to apologize for serving contaminated food has no business in hospitality. That kind of behavior sets the tone for the entire establishment, and it shows. We will never be back, and I wouldn’t recommend this place to anyone who values cleanliness, respect, or their time. We spent way too much money here this evening to be treated so poorly and weird???

It was kind for Trevor to give a gift card but the food should’ve been comped, we were just told to “shoot...

What in the world? This place is bizarre and I'll definitely never go back. I was greeted at the door and told just to sit anywhere in the bar. So I chose a booth and waited for about 15 minutes for my friend to arrive. No one ever came by the table and the bartenders just stood around. When my friend arrived I told her and we decided to walk up to the bar near our booth. Again, we stood and tried to get the attention of one of the bartenders who were still just standing there. Eventually one of the bartenders started walking toward us, (short woman, short, dark hair, didn't catch her name but caught crazy attitude), and we asked to order drinks and food. She said, "Didn't you see the sign? You have to order down there." Sure enough, there's a sign in the corner at the other end of the bar. Having never been there before, yet frequently visiting other bars and restaurants and knowing how this usually works, we were quite put off by the fact that no one bothered to explain this bizarre system. By the time we finally placed our orders it had been almost a half hour and we were just getting our first drink. After placing the order the bartender gave me a total. I explained that I intended to have several drinks and didn't want to run my card multiple times. She literally gave an annoyed kind of sigh and said that we can pay as we order, or (and she really acted annoyed here), she could start a tab. So, we each started a tab. Eventually the food came, nothing to write home about but it was OK, and then quite a while later someone came and took the plates away. We decided that we'd go somewhere else for drinks for the rest of the evening because we didn't want to leave the table for the other end of the bar for every drink. And in case someone who runs this place is reading this, you should know that we have a girls night once a month and we drink for hours on this special night so our bills are usually high. Because of this bizarre system and the cranky bartender, we each had only one drink and appetizer and then we went down the block and drank and had dinner somewhere else for the rest of the night. I can't imagine we're the only ones who had this experience. You might consider at least having the host or someone explain how this place works or even put signs on the tables. One sign in the corner is not enough when you have a system that doesn't exist anywhere else. The whole thing was really stupid and truly was the bummer of the night. Definitely won't ever return. I would give this place zero stars if that...

This low review is one of the most frustrating things to have to do. I have been a sincerely loyal customer to this establishment, but the treatment I experienced today was horrific and dehumanizing. On trivia night, I, along with my friends (all 21+), decided to bring my two younger sisters (both 18+), because they both love trivia and had gone with us to Homes Brewery the week previous. When we walked into Corner Brewery, I informed the hostess that they were both legal adults but were not at the drinking age. We were told that my two 19 and 20 year old sisters were not allowed to be on the premise without their parents. The three of us tried to move out of the way of the crowd to have a conversation about our situation, but we were not allowed to take a step in any direction that wasn't toward the door. Mind you, our table was about three feet away from where the hostess was standing. I was confused as to why two legal adults, who didn't need parents or legal guardians anymore, considering they are legal adults and guardians, couldn't attend trivia night because the premise served beer. My questions were not answered, and instead I was informed of a "zero tolerance policy" that I had never heard of before. The hostess was giving out stamps to those who were able to drink, which was something that I was also confused about. The purpose of these stamps is still unknown to me, considering the only people allowed in the bar (who weren't accompanied by "parents") were able to legally drink. Amidst all of the chaos, every worker and "manager" who approached me about this situation did so with disrespect and hostility. I understand that trivia night can be a busy night, and I understand that two girls who are under 21 cannot drink, but to deny service in an establishment that markets an event as family friendly and serves FOOD, not just beer is just plain wrong. Upon figuring out how to get home after driving all this way for a "family" event, I informed the hostess and manager that I would be leaving and taking my business elsewhere. Their response? "Good." Again, I wish I didn't have to leave this review, but my experience here was so incredibly horrendous and ridiculous that I hope this serves as a warning for those LEGAL ADULTS who are attempting to be served food at this establishment. Sorry Tim, I won't be attending your trivia...