The food here is alright, I would not say great. But there are only two sushi restaurants in the area since the one on Plumas Ave. burned down. The reason I come here is the chicken they use on their Beto Boxes is very good compared to Kenzo's. The chicken that Kenzo uses is very tough while Ichibans is very tender. But the owner is something else. If you are waiting there trying to make a to-go order she will finish doing what she is doing, no matter how long it takes before taking your order. And she never smiles while taking the order. Don't expect them to bag your order if it is only in one container. I don't know how many times I have to ask for my food to be put on a bag. And I not talking about a small container either. If the owner would be a little friendlier I would give a couple of more stars.
Update: So, I call right when they open and no one answers the phone just a busy signal. I keep calling during lunch time and then mid-day too but to no avail. It must have been a weekend since I was calling even in the middle of the day. Around dinner same thing, just a busy signal all day long. About 45 minutes before closing I decide to head to the restaurant instead. As I am getting ready to go inside I notice a group of 7 or 8 go inside and I follow afterwards. I go to the front desk and say I want to make an order to go. Well, guess what response I get? We are not making to go orders because we are behind and cannot help you. So, you can seat a table of 7 or 8 people and that is not too large of an order but my order for one person would be too much for your staff to handle? I assume because I was not a dine in customer with no gratuity to leave I am shunned. Hey, just my assumption so don't hate, ok? The waitress just said sorry and I walked out without saying anything. I'll keep the one star review in place since they could not accommodate my one person order. Oh, that particular day Kenzo was doing the same thing, not answering their...
Read moreI don’t like writing negative reviews but in this case its buyer beware. My children, wife, and I went here a couple weeks ago. We had a couple rolls and a bowl of Ramen. The food was decent But definitely not amazing. The prices were a little steep. I would have rather go to the Raleys across the street and have sushi there. After I paid the bill and left the restaurant, the older Asian lady ran out to my truck and said that my credit card did not go through. I went back to the restaurant with her and showed her my receipt. The woman was talking to another woman very loudly behind the counter in Chinese or something, and they were demanding that I paid again. I opened up my Wells Fargo app on my phone and was showing them that I had money in my debit account and was showing them the transaction for the restaurant, but they kept arguing and Chinese and then demanding that I pay. I didn’t want to deal with conflict so I paid the entire bill again with cash. I understand That sometimes there can be confusion and problems, but what made me mad was how rude they were to me when I was trying to show them my bank account that I had already paid. And that they were raising their voices at me in Chinese when I’m just there with my family, trying to be polite and take care of the mistake. If anybody reads this go to Kenzo’s, it’s way higher quality for the price and the staff are a...
Read moreI have not been here in about 3-4 years. The last time here me and my mom came at around 11 a.m. and came in not knowing they opened at 11:30. The door was unlocked so we went in. Well, the owner gave us a look like we should have known better than to come in so early. She told us in a a very rude way, "open in 30 minutes" and started saying something under her breath while giving us a dirty look. We just left and have not been back since. Well, today I decided to see if anything has changed. I called in a pick up order and tdd he person could not understand I just wanted a bento box with teriyaki chicken and California rolls. I get there and guess who is at the register. The rude owner with the same attitude . No smile just puts my order on top of some menu's and I guess I was taking too long putting my wallet back in my pocket so she says "right here" while looking at me. So, this is the last time I will ever come here. Some of you might be saying she is not from here and there is a language barrier. Well I say how long has she had this restaurant and how long has she been in the U.S.A. get a grip and start smiling and stop with the holier than...
Read more